Shantrice Heard
Atlanta
Summary
Dedicated and versatile professional with experience in personal care assistance, customer service, food service, and retail operations. Skilled in supporting daily living needs, assisting customers, and maintaining quality standards. Known for being dependable, adaptable, and a strong team player committed to delivering results.
Overview
8
8
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
PCA Caregiver
Good Life Care
Atlanta
02.2018 - 02.2025
- Provided compassionate care and daily living assistance to clients, including grooming, meal preparation, and medication reminders.
- Supported mobility and personal needs while ensuring client dignity and comfort.
- Maintained accurate records of care and communicated effectively with families and supervisors.
- Ensured a safe and supportive home environment tailored to each client’s needs.
Deli/Bakery Team Member
Kroger
Atlanta
05.2019 - 08.2023
- Prepared and served deli and bakery products while following food safety and sanitation guidelines.
- Assisted customers with orders, special requests, and product recommendations.
- Maintained inventory, stocked displays, and ensured freshness of products.
- Contributed to a clean, organized, and customer-friendly department.
Asset Protection Associate
Walmart
Atlanta
06.2017 - 04.2019
- Monitored store premises for suspicious activities and potential theft.
- Conducted regular audits of merchandise and inventory for discrepancies.
- Collaborated with law enforcement to address theft incidents effectively.
Education
Tri-cities High School
Atlanta, GASkills
- Personal Care Assistance (PCA)
- Customer Service & Client Support
- Food Preparation & Safety Standards
- Retail Sales & Cash Handling
- Scheduling & Time Management
- Conflict Resolution & Problem Solving
- Data Entry & Recordkeeping
- Microsoft Office Suite (Word, Excel, Outlook)
- Team Collaboration
Languages
English
Full Professional
Certification
- CPR & First Aid Certified
- HIPAA Compliance Training
- OSHA Safety Awareness
- Food Handler & Safety Certification (ServSafe)
- Customer Service Excellence Training
- Workplace Diversity & Inclusion Training
Timeline
Deli/Bakery Team Member
Kroger
05.2019 - 08.2023
PCA Caregiver
Good Life Care
02.2018 - 02.2025
Asset Protection Associate
Walmart
06.2017 - 04.2019
Tri-cities High School