Shanya Booker
Atlanta
Summary
Polished professional with a proven track record at Morgan & Morgan Law Firm, excelling in case management and documentation. Skilled in drafting demand packages and fostering client relationships, I leverage strong communication and analytical abilities to drive successful outcomes. Committed to delivering exceptional service and enhancing team collaboration.
Overview
8
8
years of professional experience
Work History
Case Manager /Administrative Legal Assistant
Morgan & Morgan Law Firm
Atlanta
09.2025 - Current
- Collaborated on drafting and issuing 10+ demand packages, securing settlements of $10,000+ per case for clients.
- Managed case files from intake to resolution, ensuring accurate and compliant documentation.
- Facilitated claim processing through primary communication with clients, insurance adjusters, and third-party vendors.
- Coordinate and streamline claim-related communication, providing timely updates and collecting required documentation.
- Maintained detailed claim notes and activity logs, ensuring adherence to company policies and regulatory standards.
SERVICE AND ENGAGEMENT TEAM LEAD
TARGET
Atlanta
01.2022 - 09.2025
- Onboarded and trained 25 seasonal team members, enhancing team readiness for peak quarter four operations
- Managed and supported a team of over 50 members, ensuring exceptional service for 200 plus guests daily
- Facilitated meaningful development conversations at critical touch points, fostering team growth and engagement
- Demonstrated a commitment to diversity, equity and inclusion through continuous development and feedback
- Developed biweekly schedules to ensure alignment with guest and business requirements
- Established connections with peers to coordinate support for business needs
INCLUSION COUNSELOR
JEWISH COMMUNITY CENTER
Baltimore
01.2018 - 12.2018
- Developed and implemented individualized support plans to meet each child's unique needs.
- Implemented adaptive learning techniques and ensured appropriate accommodations were provided.
- Facilitated social and emotional skill-building activities to promote inclusivity.
- Communicated regularly with parents, caregivers, and team members to update on progress and address needs.
- Guided children with disabilities in achieving daily living and educational goals through tailored support.
Education
Political Science -
Arizona State University
Skills
- Case documentation
- Customer relationship management
- Business analysis
- Proficiency in Microsoft Office
- Package drafting
- Effective cross communication
Timeline
Case Manager /Administrative Legal Assistant
Morgan & Morgan Law Firm
09.2025 - Current
SERVICE AND ENGAGEMENT TEAM LEAD
TARGET
01.2022 - 09.2025
INCLUSION COUNSELOR
JEWISH COMMUNITY CENTER
01.2018 - 12.2018
Political Science -
Arizona State University