Shaphonda Simms
Decatur,GA
Summary
Dedicated financial services professional with extensive experience in client relations, office coordination, and financial advisor support. Proven ability to deliver exceptional customer service, maintain compliance documentation, and ensure seamless office operations. Seeking to contribute to Edward Jones as a Branch Office Administrator by supporting financial advisors, streamlining client onboarding, and fostering long-term client relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Financial Services Representative
New York Life Company
10.2022 - Current
- Supported financial advisors by preparing client records, maintaining compliance documentation, and ensuring adherence to industry regulations.
- Managed client onboarding, including gathering required documents, scheduling consultations, and ensuring accurate data entry into CRM platforms.
- Organized financial seminars and client events, increasing lead generation by 20% monthly.
- Proactively scheduled and coordinated 30+ monthly client appointments to support advisors in maintaining client relationships.
Executive Assistant to the Chief Financial Officer
Four East Wealth Management
06.2018 - 01.2023
- Provided comprehensive administrative support, including calendar management, travel coordination, and meeting preparation for executives.
- Communicated with clients to schedule approximately 20 meetings weekly, address inquiries, and provide timely follow-ups, resulting in improved client satisfaction.
- Maintained compliance documentation and accurate records to ensure regulatory adherence.
- Streamlined office processes, increasing efficiency by improving workflow and task prioritization.
Education
Bachelor of Science - Architecture
Tuskegee University
Tuskegee, AL05-2015
Skills
- Client Onboarding and Relationship Management
- Financial Planning, Compliance, and Documentation
- Advisor Support and Office Coordination
- Calendar and Schedule Management
- Data Entry, Record-Keeping, and Reporting
- Multitasking, Prioritization, and Problem-Solving
- Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
- CRM Platforms (Salesforce, Redtail CRM) and Scheduling Tools
Certification
- Life, Health & Sickness License
- Property and Casualty License
- Annuity License
- Certified Notary Public
- Licensed to operate in the following states: Missouri, Texas, Alabama, Georgia, Illinois, North Carolina, Virginia, Ohio, Michigan
Timeline
Financial Services Representative
New York Life Company
10.2022 - Current
Executive Assistant to the Chief Financial Officer
Four East Wealth Management
06.2018 - 01.2023
Bachelor of Science - Architecture
Tuskegee University
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