SHAQUAVIA WALKER
Atlanta
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
PET SITTER
Reigning Cats and Dogs
04.2024 - Current
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Communicated professionally with pet owners via phone, email, and text.
EMPLOYEE SERVICE REPRESENTATIVE
Caja's Cleaning Services
08.2020 - 01.2025
- Swept, mopped and vacuumed floors to ensure cleanliness.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
LINE ASSEMBLER
Mainline Aviation
04.2021 - 05.2023
- Met daily quotas.
- Restocked other stations and moved completed items to other stations for additional processing.
- Followed specifics of each production run to perform high-quality work within specified tolerances.
Caregiver
Sodalis Elder Living
01.2019 - 09.2019
- Provided compassionate care and companionship to clients, enhancing their quality of life.
- Administered medications and monitored health conditions, ensuring safety and well-being of clients.
- Assisted with daily living activities, promoting independence and dignity among elderly individuals.
- Collaborated with healthcare professionals to develop tailored care plans for individual client needs.
Customer Service Representative
General Dynamics
09.2016 - 05.2017
- Resolved customer inquiries through multiple communication channels, ensuring prompt and effective support.
- Managed complex customer accounts, maintaining accurate records and facilitating timely updates.
- Collaborated with cross-functional teams to enhance service delivery and streamline processes.
- Trained new team members on company policies and effective customer service techniques.
Education
High School Diploma -
Waco High School
Waco01.2015
Associate of Science - Medical Office Administration
Interactive College of Technology
Chamblee,Georgia12-2022
Skills
- Pet care management
- Client communication
- Trust building
- Health monitoring
- High-quality work standards
- Time management
Timeline
PET SITTER
Reigning Cats and Dogs
04.2024 - Current
LINE ASSEMBLER
Mainline Aviation
04.2021 - 05.2023
EMPLOYEE SERVICE REPRESENTATIVE
Caja's Cleaning Services
08.2020 - 01.2025
Caregiver
Sodalis Elder Living
01.2019 - 09.2019
Customer Service Representative
General Dynamics
09.2016 - 05.2017
High School Diploma -
Waco High School
Associate of Science - Medical Office Administration
Interactive College of Technology