Shaquena Armour
Ellenwood
Summary
Compassionate and experienced Certified Nursing Assistant with 10+ years of hands-on experience in hospital, surgical, and long-term care environments. Proven ability to support patient care, coordinate clinical documentation, and assist surgical teams. Adept at pre-operative prep, vital sign monitoring, EMR input, and post-op care. BLS & CNA certified.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Patient Care Specialist
Children's Healthcare of Atlanta
Atlanta
03.2023 - 04.2025
- Triage and check-in pre-op patients, schedule pre-anesthesia appointments
- Advise families with pre-op instructions and prepare patient charts
Unit Clerk
Emory St. Joseph's Hospital
Sandy Springs
03.2022 - 04.2023
- Managed patient admissions and discharges, answered phones, and maintained confidentiality
- Assisted with patient documentation and physician orders
Patient Care Technician
Emory St. Joseph's Hospital
Atlanta
09.2021 - 02.2022
- Supported nursing staff in Med-Surg settings; assisted with patient mobility and hygiene
CNA - Rehab & Long-Term Care
Prime Time Healthcare
Saint Albans
05.2021 - 06.2021
- Provided patient transfers using Hoyer and Sara lifts; assisted with daily activities
Various Roles
Northside Hospital
Atlanta
03.2014 - 05.2021
- PCT/Unit Secretary (Women's Surgical Unit): Post-op monitoring, drain care, Foley removal
- Occupational Therapy Assistant: Assisted therapists with patient rehabilitation
- PCT II/Unit Secretary (GI Med Surg): Performed clerical duties and patient assistance
Medical Assistant
Radiant Women's Health
Conyers
10.2010 - 08.2013
- Supported OB/GYN care, documented vitals, and assisted in minor procedures
Medical Assistant
New Beginnings Maternity Home
Lithonia
06.2007 - 11.2010
- Provided overnight supervision, medication administration, and transportation
Medical Assistant
Decatur
01.2003 - 04.2007
Medical Assistant
Greater Atlanta Internal Medicine
Atlanta
07.1999 - 11.2002
Customer Care Associate
America's Best Contacts & Eyeglasses
Decatur
10.1997 - 01.1999
- Scheduled appointments, assisted customers with product selection, received payments
Education
Certification in Nursing Assisting - Patient Care Technician
Woodruff Medicsl Testing And Training
Tucker, GA02-2014
Skills
- EPIC charting
- Patient triage
- Appointment scheduling
- Medical documentation
- Patient education
- Healthcare compliance
- Medical terminology
- Process improvement
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Customer service
- First aid and CPR
- Documentation proficiency
- Patient confidentiality
- Organizational skills
- Basic life support
- Universal precautions
- Emotional support
- Supporting personal needs
- Personal care aide (PCA)
- Heartsaver first aid CPR AED (first aid CPR AED)
- Willingness to learn
- Calm under stress
- Medical charting
- Transport patients
- Vital signs
- CNA certification
- Patient care
Certification
- CNA
- BLS Certification
Timeline
Patient Care Specialist
Children's Healthcare of Atlanta
03.2023 - 04.2025
Unit Clerk
Emory St. Joseph's Hospital
03.2022 - 04.2023
Patient Care Technician
Emory St. Joseph's Hospital
09.2021 - 02.2022
CNA - Rehab & Long-Term Care
Prime Time Healthcare
05.2021 - 06.2021
Various Roles
Northside Hospital
03.2014 - 05.2021
Medical Assistant
Radiant Women's Health
10.2010 - 08.2013
Medical Assistant
New Beginnings Maternity Home
06.2007 - 11.2010
Medical Assistant
01.2003 - 04.2007
Medical Assistant
Greater Atlanta Internal Medicine
07.1999 - 11.2002
Customer Care Associate
America's Best Contacts & Eyeglasses
10.1997 - 01.1999
Certification in Nursing Assisting - Patient Care Technician
Woodruff Medicsl Testing And Training
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