ShaQuerlia Shaw
Dallas
Summary
Experienced shift lead and care professional with a strong record of leadership, teamwork, and calm customer support. Known for training others, resolving concerns, and handling cash and service duties with integrity.
Overview
8
8
years of professional experience
Work History
Cashier
McDonald's
Hiram, GA
03.2026 - Current
- Processed customer orders accurately at front counter and drive-thru
- Balanced cash drawer and handled payments following register procedures
- Greeted guests promptly and resolved basic service concerns professionally
- Entered orders into POS system with speed and attention to detail
- Trained new cashiers on payment handling and customer service standards
- Welcomed customers and helped determine their needs.
Resident Care Aide
Pearl of Dallas
Dallas,Ga
12.2022 - Current
- Assisted residents with bathing, grooming, dressing, and mobility support while preserving dignity and comfort.
- Monitored resident conditions and promptly reported changes to nursing staff for timely intervention.
- Documented care activities, observations, and incidents accurately in resident records and shift notes.
- Supported medication reminders, meal service, and hydration routines according to care plans.
- Maintained clean, safe living environments by following infection-control and sanitation procedures.
- Guided new care aides on resident transfers, hygiene routines, and facility safety expectations.
Shift Lead Manager
McDonald's
Hiram, GA
08.2018 - 08.2025
- Supervised shift operations, ensuring smooth service, quality standards, and timely crew support.
- Trained crew members on station procedures, food safety, and customer service expectations.
- Monitored cash handling, register accuracy, and transaction compliance during busy periods.
- Coordinated staffing assignments to maintain workflow coverage and reduce service delays.
- Resolved guest concerns promptly, preserving satisfaction and restaurant performance.
- Managed opening and closing procedures, including cash reconciliation and equipment readiness.
Education
High School Diploma -
Cornerstone Christine Academy
Townsend, GA07.2005
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
McDonald's
03.2026 - Current
Resident Care Aide
Pearl of Dallas
12.2022 - Current
Shift Lead Manager
McDonald's
08.2018 - 08.2025
High School Diploma -
Cornerstone Christine Academy