Shaquett Morgan

• Built Plans for open enrollment for clients including Medical, Dental, Vision, Basic Life, Supplemental etc
• Sent files to Carriers and closed cases
• Direct clients on how to build their own plans for their open enrollment
• Reviewed any file discrepancies, managed payroll deductions for open enrollment
• Managed over 20 Clients

• Leave of Absence Tier 2 Specialist specializes in PFCG, FMLA, I-FMLA, Adoption/Surrogate, Military, and Personal leaves
• New Hire HSA and Notional trainer, BTS, FLEX and Client Specific Trainer
• Educating Account Holders on their IRS regulated health/retirement accounts (401(K), HRA, HSA, FSA, DCAP, and HIA)
• Floor Support (Acting Supervisor)
• Employer Support (assisting the Employers on funding, Payroll, contracts, and the Employees contributions)
• Escalation Supervisor (deescalating complaints and coming to a resolve).

• Conducted Quality Assurance, addressing any issues and unhappy customers
• Deescalating complaints and coming to a resolve.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Conducted new hire trainings and processed payroll for 75+ employees
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Recruited, interviewed and hired employees
• Managed office operations while scheduling appointments for department managers.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

• Lead Dental Assistant, assisted all staff including training new hires, General Dentist, Oral Surgeon, Endodontist, Orthodontist, and Dental Hygienist
• Assisting in 4 handed chairside, making sure all Doctors have their supplies and stations stocked and sterile for the next patient
• Sterilizing instruments and all work stations
• In charge of ordering office and dental supplies on time, mailing and receiving labs
• Answering calls from providers and patients, scheduling appointments and going over insurance breakdowns
• Overview of procedures and making sure patients understand all paperwork
• Assisting in the creation of Implants, Porcelain veneers, Cerec crowns, and Invisalign.

• Receiving inbound calls from providers and members, explaining plan benefits and reimbursement
• Outbound Calls to Providers discussing approved or rejected claims, ensuring all claims are submitted correctly and in a timely matter
• Resolving escalated calls from providers, and members
• Assisted in Aetna Medical and Student aid
• Ensure the clarity of X-rays and other articles submitted with claims.

• Ensure the safety and well-being of 37-50 passengers and other flight crew per flight.

• Announced and demonstrated safety and emergency procedures such as properly fastening the seatbelt, the use of oxygen mask and flotation devices.

• Greeted and assisted passengers with luggage and other traveling articles as the entered and exited the aircraft.

• Performed daily preflight checks including ensuring food and beverage carts are logged and stocked properly, ensuring the aircraft is clean before and after flights and emergency equipment are updated and stocked properly.

• Checked in passengers and tagged luggage to their travel destinations
• Ensured all passengers had proper Identification for domestic and international flights
• Helping reschedule and confirming flights, assisting with rerouted and oversold flights
• Ticketed and sold travel tickets
• Investigated and resolved lost and damaged baggage claims
• Constantly updating passengers on flight status by making public announcements and one on one briefs
• Directing inbound and outbound planes on where to park, and which runways to use via radio, ground, or tower communication.