Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shaquetta Atkins

Operations Supervisor
Valdosta,GA

Summary

Dynamic Operations Supervisor with a proven track record at Lowes Distribution Center, excelling in performance monitoring and employee development. Enhanced team productivity through effective training and compliance management, while fostering strong customer relationships. Achieved a significant reduction in turnover by cultivating a positive work environment and implementing standard operating procedures.

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.

Overview

21
21
years of professional experience

Work History

Operations Supervisor

Lowes Distribution Center
10.2010 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.

Restaurant Supervisor

Hardee's Restaurant
09.2004 - 12.2017
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Managed inventory control, reducing waste and optimizing resources allocation.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.

Education

No Degree - Culinary

Wiregrass Georgia Technical College
Valdosta, GA
05.2001 -

No Degree - Criminal Justice

Georgia Military College
Valdosta
05.2001 -

High School Diploma -

Valdosta High School
Valdosta, GA
05-2004

Skills

Operations management

Customer relations

Performance monitoring

Staff supervision

Safety oversight

Compliance management

Root-cause analysis

Employee development

Customer relationship development

Warehouse operations

Team Training

Production

Cycle counting

Accomplishments

  • Supervised team of 50 staff members.
  • I was task with training a new operations supervisor for the first time.

Timeline

Operations Supervisor

Lowes Distribution Center
10.2010 - Current

Restaurant Supervisor

Hardee's Restaurant
09.2004 - 12.2017

No Degree - Culinary

Wiregrass Georgia Technical College
05.2001 -

No Degree - Criminal Justice

Georgia Military College
05.2001 -

High School Diploma -

Valdosta High School
Shaquetta AtkinsOperations Supervisor