Shaquira Smith
Warner Robins
Summary
Versatile professional with a proven track record in patient care and customer service. Excelled in clinical documentation and active listening, enhancing patient satisfaction and resolving customer issues. Skilled in mentoring teams for improved performance, demonstrating critical thinking and effective problem-solving.
Overview
11
11
years of professional experience
Work History
Clinical Technician
Atrium Health Navicent
04.2023 - Current
- Ensured a safe environment for patients by adhering to infection control procedures and proper equipment handling techniques.
- Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
- Improved patient satisfaction with compassionate bedside manner and clear communication skills.
- Helped maintain a clean clinical environment through regular equipment sterilization procedures, reducing the risk of infections or complications.
Customer Service Representative
Lowe's
01.2019 - 12.2020
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Shift Manager
KFC
08.2014 - 12.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Associate of Applied Science - Medical Assistance
Miller Motte Technical College
Macon, GA06-2025
Skills
- Patient care
- Clinical documentation
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Payment processing
- Complaint resolution
- Order processing
- Product sales
- Order fulfillment
Timeline
Clinical Technician
Atrium Health Navicent
04.2023 - Current
Customer Service Representative
Lowe's
01.2019 - 12.2020
Shift Manager
KFC
08.2014 - 12.2018
Associate of Applied Science - Medical Assistance
Miller Motte Technical College
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