Summary
Overview
Work History
Education
Skills
Other
Languages
Timeline
Generic

Shaquita Robinson

Lagrange

Summary

Accomplished professional with extensive customer service experience at American Home Shield, excelling in communication and data entry. Proven track record of enhancing customer satisfaction through effective problem-solving and attention to detail. Adept at utilizing Microsoft Office to streamline processes, ensuring efficient operations. Recognized for delivering exceptional service and fostering positive client relationships.

Overview

11
11
years of professional experience

Work History

Machine Operator

Freudenberg-NOK
Lagrange
01.2024 - Current
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Record production information such as quantities produced and materials used on daily logs.
  • Conducted regular safety audits to identify potential hazards or risks within working environment.
  • Verified production orders prior to starting set-up.
  • Observe machine operations to detect any problems or defects in the finished product.

Front Desk Agent

Holiday Inn Express
Lagrange
01.2017 - 12.2023
  • Scheduled reservations for groups and special events.
  • Inputted guest information into computer system accurately and securely.
  • Processed payments accurately and efficiently.
  • Verified accuracy of room rates and other charges during check-in process.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Provided information about hotel amenities, services, and local attractions.
  • Assisted guests at check-in, providing information on various services within hotel.

Customer Service Representative

American Home Shield
Lagrange
03.2014 - 01.2017
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Dawson Street Christian School
Lagrange Ga
07.2005

Skills

  • Customer service (10 years)
  • Phone etiquette
  • Communication skills
  • Microsoft Office
  • Data entry
  • Word processing

Other

I am very hard working, willing to do what is necessary to get the job done, eager to learn and is a team player. Also good with computers.

Languages

English
Professional

Timeline

Machine Operator

Freudenberg-NOK
01.2024 - Current

Front Desk Agent

Holiday Inn Express
01.2017 - 12.2023

Customer Service Representative

American Home Shield
03.2014 - 01.2017

High School Diploma -

Dawson Street Christian School

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Shaquita Robinson