Sharahnne Gibbons
Lawrenceville
Summary
Accomplished Content Designer with expertise in DITA methodology and CCMS management, enhancing user experience through collaboration and accessibility compliance, while delivering impactful online documentation and user experiences.
Overview
13
13
years of professional experience
Work History
Technical Writer/Content Developer
ADP
Alpharetta
08.2012 - Current
- Cultivate strong relationships with co-workers and partners through exceptional interpersonal skills.
- Collaborate effectively within teams to deliver optimal in-product solutions for clients.
- Utilize research and metrics to guide content decisions based on data-driven insights.
- Crafted online help documentation using DITA/CCMS methodologies.
- Contribute to the Standards Community of Practice to enhance confidence and consistency across products.
- Prioritize and organize tasks to efficiently accomplish goals and deliverables.
- Provide support and guidance to colleagues to maintain a collaborative work environment.
- Solicit constructive feedback to obtain diverse perspectives, enhancing content quality.
Education
Bachelor of Science - Fashion Merchandising
University of Tennessee
Chattanooga, TN05-1990
Skills
- DITA methodology and CCMS management
- Accessibility compliance
- Agile methodology
- Content reuse strategies
- User experience design
- Collaboration skills
- Effective writing and editing
- Software documentation
- Online help development
Timeline
Technical Writer/Content Developer
ADP
08.2012 - Current
Bachelor of Science - Fashion Merchandising
University of Tennessee