Sharanisha Wise
Nicholson
Summary
Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue, and building productive relationships with both staff and customers. Customer-centered and friendly professional with extensive background maintaining customer satisfaction and contributing to company success goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Piedmont Health Care
Athens
01.2023 - 11.2025
- Managed front desk operations and greeted patients warmly.
- Scheduled appointments and coordinated patient follow-ups efficiently.
- Maintained patient records using electronic health record systems.
- Handled incoming calls and directed inquiries to appropriate staff.
- Assisted in billing processes and verified insurance information accurately.
- Ensured a clean and organized reception area for visitors.
- Received and screened high volume of internal and external communications.
- Managed inventory levels for office supplies, ensuring adequate stock was available at all times.
Customer Service Representative
Walmart DC
Pendergrass
06.2018 - 01.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Senior CSA
Wayfair
Athens
11.2015 - 05.2018
- Managed customer inquiries through phone and chat channels effectively.
- Collaborated with logistics to track order statuses and delivery updates.
- Escalated issues to correct individuals when typical procedures did not achieve resolution.
- Identified potential areas of improvement within customer service operations and communicated recommendations to management team.
- Reported any unresolved product issues or discrepancies to supervisor immediately.
- Reviewed backordered products on daily basis, checking item availability and efficiently clearing shipping queues.
Education
High school diploma -
East Jackson Comprehensive High School
Commerce, GASkills
- Electronic health records
- Appointment scheduling
- Insurance verification
- Communication coordination
- Billing processes
- Data entry accuracy
- De-escalation techniques
- Work prioritization
- Multitasking capacity
Certification
- First Aid/CPR
Timeline
Front Office Assistant
Piedmont Health Care
01.2023 - 11.2025
Customer Service Representative
Walmart DC
06.2018 - 01.2023
Senior CSA
Wayfair
11.2015 - 05.2018
High school diploma -
East Jackson Comprehensive High School