Sharda Haugabrook
Atlanta
Summary
Dependable professional with experience in customer service and administrative tasks, skilled in analytical thinking, relationship building, and data management. Seeking to leverage diverse work experience to enhance operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
AICA
Decatur
12.2024 - Current
- Perform patient assessments, including vital signs and physical exams.
- Organize data entry into electronic health records accurately and timely.
- Provide clerical support, scheduling appointments and verifying insurance.
- Process payments via cash or credit card efficiently.
Claims Adjuster
USAA
Duluth
05.2021 - 12.2024
- Evaluated and processed insurance claims to determine coverage and damages.
- Reviewed claim forms and records for accuracy.
- Conducted interviews with claimants and witnesses.
- Maintained compliance with company policies and regulations.
Teacher
KinderCare Learning Centers
Tucker
06.2019 - 03.2021
- Communicated student progress to parents.
- Managed classroom behavior and promoted a positive learning environment.
- Developed individualized learning goals and monitored progress.
Senior Customer Service Representative
Ingo Money
Alpharetta
08.2017 - 06.2019
- Delivered high-level customer service and resolved inquiries.
- Trained new employees on procedures and best practices.
- Handled escalated calls and maintained client satisfaction.
Education
Bachelor of Arts -
Georgia State University
Atlanta, GASkills
- Claims processing
- Cash handling
- Customer relationship management
- Insurance verification
- Team training
- Client satisfaction
Timeline
Front Desk Receptionist
AICA
12.2024 - Current
Claims Adjuster
USAA
05.2021 - 12.2024
Teacher
KinderCare Learning Centers
06.2019 - 03.2021
Senior Customer Service Representative
Ingo Money
08.2017 - 06.2019
Bachelor of Arts -
Georgia State University