Shardaia Robinson-Jackson
Conley
Summary
Im seeking full time employment in transportation industry as a CDL-A truck driver. Recently graduated from an 8 week Goodwill Of North Georgia driver training program receiving CDL-A license. Previous experience includes working in warehouse environment, health care industry, and as customer service/technical support representative. Self-motivated, strategic and forward-thinking leader. Decisive individual comfortable working independently and looking forward to using recent skills to transition into a role with your company.
Overview
7
7
years of professional experience
Work History
Seasonal Fulfillment Associate
Amazon Fulfillment Center
09.2024 - 01.2025
- Successful cycle counts, contributing to accurate inventory management across the fulfillment center.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Therapeutic Program Specialist
AltaPoint Health Systems
02.2023 - 09.2024
- Monitoring/observing consumers in a timely manner
- Ensure safety needs are met and participation in planned activities
- Assist with personal hygiene, chores and medical appointment
- Responding to crisis situations using proper intervention
- De-escalate hostile situations
Life Insurance Agent
Globe Life Of Liberty National
03.2022 - 09.2022
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
Seasonal Customer Service Agent
Alorica
06.2018 - 03.2022
- Verified Tax Documentation for Accuracy/Errors
- Conducted video calls with customers to verify documents, IDs, etc
- Answering 100-200 inbound calls daily
- Worked independently to resolve customer issues/problems
Technical Support
Alorica
12.2018 - 06.2019
- Provided technical support to clients, troubleshooting issues promptly for optimal customer satisfaction.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Used ticketing systems to manage and process support actions and requests.
Customer Service Rep.
Alorica
06.2018 - 12.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
Education
High School Diploma -
Goodwill of North Georgia
Decatur, GA05-2017
Skills
- Operating Heavy Machinery
- Inventory stocking
- Shipping method Optimization
- Customer Service
- Proficient With Microsoft Office
- Warehousing
- Osha 10
- Cpr/First Aid
Timeline
Seasonal Fulfillment Associate
Amazon Fulfillment Center
09.2024 - 01.2025
Therapeutic Program Specialist
AltaPoint Health Systems
02.2023 - 09.2024
Life Insurance Agent
Globe Life Of Liberty National
03.2022 - 09.2022
Technical Support
Alorica
12.2018 - 06.2019
Seasonal Customer Service Agent
Alorica
06.2018 - 03.2022
Customer Service Rep.
Alorica
06.2018 - 12.2018
High School Diploma -
Goodwill of North Georgia
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