Shardonae Howard
Lithonia
Summary
Tech-savvy professional with advanced training and experience in customer service. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives. Resourceful Support Representative known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, technical troubleshooting, and conflict resolution. Excel at communication, empathy, and adaptability, ensuring exceptional service and support in every interaction.
Overview
5
5
years of professional experience
Work History
Copay Support Representative
IQVIA
04.2024 - Current
- Processed payments, enrollments, and eligibility verifications accurately within internal systems.
- Documented customer interactions thoroughly and followed necessary escalation procedures.
- Delivered high-quality customer support in a fully remote, fast-paced environment.
Customer Service Representative
State Farm
Dunwoody
05.2022 - 10.2023
- Delivered professional customer service support for policyholders regarding billing and account inquiries.
- Processed payments and policy changes with precision and attention to detail.
- Addressed customer complaints while ensuring brand professionalism and satisfaction.
- Achieved performance metrics by supporting team goals in service delivery.
Leasing Consultant
Tricon Residential
Atlanta
02.2021 - 03.2022
- Managed lease agreements and rental applications for prospective tenants.
- Developed relationships with residents to enhance community engagement.
- Coordinated maintenance requests and follow-ups with service teams.
- Conducted market research to determine competitive rental rates.
Education
High School Diploma -
Redan High School
Stone Mountain, GA01.2018
Skills
- Team collaboration
- Property management
- Customer relationship
- Lease agreements
- Social media
- Event planning
- Leasing and sales
- Fair housing regulations
- Closing techniques
- Application processing
Timeline
Copay Support Representative
IQVIA
04.2024 - Current
Customer Service Representative
State Farm
05.2022 - 10.2023
Leasing Consultant
Tricon Residential
02.2021 - 03.2022
High School Diploma -
Redan High School