Sharee Carswell
Stone Mountain
Summary
Results-driven Property Manager and Administration Supervisor with extensive experience in enhancing tenant satisfaction and operational efficiency. Demonstrates strong capabilities in team training, customer relationship management, and effective communication, ensuring high standards of service and compliance within property operations.
Overview
15
15
years of professional experience
Work History
Leasing Agent
The Flats At General Time
Athens
10.2024 - 03.2026
- Coordinated resident move-ins and move-outs, ensuring smooth transitions and positive resident experiences.
- Maintained accurate records of tenant applications and lease documentation.
- Answered calls and responded to inquiries, utilizing active listening and open-ended questioning to resolve issues effectively.
- Trained and supervised new staff to ensure compliance, enhancing team performance and accuracy of daily & monthly financial reports.
- Maintained the facility's cleanliness through regular upkeep and maintenance.
Property Manager
Store Here Self Storage
Peachtree City
12.2019 - 03.2023
- Managed daily operations of self-storage facility, ensuring optimal functionality and tenant safety.
- Led daily operations of the facility.
- Coordinated tenant communications and resolved inquiries to enhance tenant satisfaction.
- Facilitated lease agreements and ensured compliance with rental regulations diligently.
- Developed strong customer relationships by proactively addressing apartment needs and providing effective solutions.
- Monitored security protocols to protect facility assets.
- Managed cash transactions, handled collections, and processed daily bank deposits.
Sales Representative
Pocono Mountain Villas by Exploria
Bushkill
06.2011 - 01.2016
- Customized sales strategies to align with client needs, increasing loyalty.
- Conducted post-sale follow-ups to evaluate client satisfaction and resolve concerns.
- Analyzed weekly sales data to produce management reports, enhancing decision-making.
Education
Associate of Science - Human Resources Management
Technical Career Institute
New York10-2011
Skills
- Property Management
- Lease Negotiation
- Regulatory Compliance
- Tenant relations
- Customer Service Excellence
- Conflict Management
- Project Management
- Attention to detail
- MS Office
- Data Entry
- Relationship management
- Team Training & Development
Timeline
Leasing Agent
The Flats At General Time
10.2024 - 03.2026
Property Manager
Store Here Self Storage
12.2019 - 03.2023
Sales Representative
Pocono Mountain Villas by Exploria
06.2011 - 01.2016
Associate of Science - Human Resources Management
Technical Career Institute