Sharena Smith
Athens
Summary
Athens native with 9 years of substitute teaching experience in Clarke County, including serving as the building substitute at Athens Community Career Academy since 2024–2025. Detail-oriented, organized, and dependable, with experience managing records, reporting information to administration, and supporting staff and students. Skilled at following procedures, maintaining confidentiality, and ensuring smooth operations; ready to transition into a data-focused administrative role.
Overview
18
18
years of professional experience
Work History
Substitute Teacher
CCSD/ESS
09.2016 - Current
- Serve as the building substitute at ACCA since 2024–2025, providing classroom instruction and maintaining student engagement in the absence of regular teachers.
- Follow lesson plans, maintain routines, and ensure continuity of learning while managing classroom behavior.
- Collect, organize, and document student work, attendance, behavior, and incidents for accurate reporting to administration.
- Maintain records, organize classroom materials, and assist teachers with daily routines and tasks.
- Developed strong organizational, reporting, and data management skills while maintaining confidentiality of student information.
Customer Service Phone Representative
Postmates
06.2013 - 06.2017
- Managed 242 daily customer interactions, verifying account information and resolving service issues, contributing to increased customer satisfaction.
- Checked orders, payments, destinations, and special instructions for accuracy, maintaining data integrity.
- Adapted delivery routes and schedules based on weather and operational needs, communicating updates to couriers to prevent delays.
- Maintained detailed records and logs to support operational efficiency and reporting.
- Built strong customer relationships through clear communication and accurate service support.
Customer Service Agent
Georgia Skies
01.2008 - 08.2013
- Made flight reservations using the airline’s system and issued tickets and boarding passes accurately.
- Processed baggage, monitored carry-on compliance, and assigned seating while ensuring adherence to policies.
- Loaded, unloaded, and transferred baggage, cargo, and company property safely and efficiently.
- Maintained daily logs, reports, and operational documentation for management.
- Addressed customer questions, resolved issues, and escalated concerns as needed to ensure satisfaction.
Education
High School Diploma -
Cedar Shoals High School
Athens, GASkills
- Data Entry & Record Management
- Reporting & Documentation
- Accuracy & Attention to Detail
- Problem-Solving & Judgment
- Customer Service & Communication
- Organizational & Time Management Skills
- Adaptability & Ability to Work Under Pressure
- Staff Support & Training
- Self-Motivated & Dependable
Timeline
Substitute Teacher
CCSD/ESS
09.2016 - Current
Customer Service Phone Representative
Postmates
06.2013 - 06.2017
Customer Service Agent
Georgia Skies
01.2008 - 08.2013
High School Diploma -
Cedar Shoals High School