Sharika Huggins
Atlanta
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Mail Carrier
Post Office USPS
Atlanta
07.2022 - Current
- Sorted mail to be delivered according to route and customer address.
- Scanned packages for delivery tracking.
- Delivered packages and letters to residential customers.
- Sorted and organized mail for efficient delivery routes.
Inbound Call Center Representative
Chime Solutions
Morrow
12.2020 - 05.2022
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Assessed customer needs and provided solutions to resolve their issues in a timely manner.
- Maintained records of customer interactions and transactions for future reference.
- Identified and escalated priority issues as needed.
ASSISTANT MANAGER
ALDI INC
Fayetteville
08.2013 - 09.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
Education
HIGH SCHOOL DIPLOMA -
RIVERDALE HIGH SCHOOL
05.2010
Skills
- MANAGEMENT
- Customer Service Management
- Strong Verbal Communication
- Articulate Communication Abilities
- Persuasive Communication Expertise
- Strong Leadership Abilities
Timeline
Mail Carrier
Post Office USPS
07.2022 - Current
Inbound Call Center Representative
Chime Solutions
12.2020 - 05.2022
ASSISTANT MANAGER
ALDI INC
08.2013 - 09.2020
HIGH SCHOOL DIPLOMA -
RIVERDALE HIGH SCHOOL