Sharnelle Davis

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Responded to customer requests for products, services, and company information.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Mnagaed a high volume dialer call center Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

I showed empathy with my customers and always made sure issues were resolved before call ended.

I Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Utilized strong communication skills to coordinate tasks with supervisors, ensuring alignment with project goals and timelines.

Operated multiple types of cherry picker equipment in utility maintenance environments with zero safety incidents.

Applied use of vehicle stabilizers preventing possible vehicle tipping upon extension of boom.

Ensured timely completion of projects by effectively managing cherry picker resources and prioritizing assignments.

Trained new employees and delegated daily tasks and responsibilities.

Completed store opening and closing procedures and balanced tills.

Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Responded to and resolved customer questions and concerns.