Sharodney Jackson
Atlanta
Summary
Dynamic IT Analyst with a proven track record at the Internal Revenue Service, specializing in system analysis and IT troubleshooting. Expert in optimizing performance and implementing innovative solutions, I excel in technical documentation and user support, ensuring compliance and enhancing operational efficiency. Committed to delivering impactful results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
IT Analyst
Interal Revenue Service
Atlanta
06.2024 - Current
- Developed and implemented IT solutions to streamline business processes.
- Assisted in deploying new systems and services into production environment.
- Identified areas of improvement in existing systems and proposed changes accordingly.
- Analyzed project requirements and created test plans accordingly.
- Monitored system performance, identified bottlenecks and optimized the same.
- Designed databases using SQL Server Management Studio.
- Collaborated with team members to deliver projects within scheduled deadlines.
- Created detailed technical specifications for software applications.
- Resolved complex technical issues by providing innovative solutions.
- Configured networks, servers, storage devices and other equipment as per client requirements.
IT Specialist
AT&T Wireless
Atlanta
06.2019 - 06.2024
- Developed documentation related to IT policies, processes, standards.
- Provided guidance on best practices for using technology resources securely.
- Implemented backup procedures to ensure data integrity and availability.
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Provided technical support for users experiencing hardware or software issues.
- Ensured compliance with relevant laws or regulations regarding information security.
- Coordinated with vendors for procurement of IT products or services as needed.
- Created user accounts, set up permissions, and monitored system security.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Performed troubleshooting to diagnose and resolve complex technical problems.
Education
Bachelor of Science - Information Technology
Georgia Gwinnett College
Lawrenceville, GA05-2019
Skills
- IT troubleshooting
- System analysis
- Technical documentation
- User support
- Technical specifications
- Software deployment
- Cybersecurity expertise
- IT performance reports
Timeline
IT Analyst
Interal Revenue Service
06.2024 - Current
IT Specialist
AT&T Wireless
06.2019 - 06.2024
Bachelor of Science - Information Technology
Georgia Gwinnett College
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