Senior Director specializing in Product and Project Management with extensive experience in business finance and healthcare informatics. Known for cultivating innovation, optimizing performance through data-driven strategies, and leading cross-functional teams to success. Bringing a strong track record in strategic planning, stakeholder relations, and operational efficiency.
Project Manager for not-for-profit home healthcare and hospice organization with $59 million annual revenue. Responsible for planning, coordinating and overseeing all activities related to the design, development, testing and implementation of organizational projects while ensuring the goals or objectives of the projects meet the needs of the organization and are accomplished within the prescribed time frame. Accountable for identifying resource needs, managing project tasks, directing and coordinating project personnel to ensure projects progress on schedule, preparing status reports for key stakeholders and managing the project budget.
· Actively manage contractor work to ensure the company remains at or below budget for outsourced projects.
· Perform data analysis and present results in a meaningful way for executive leadership on a consistent basis.
· Direct projects in alignment with organizational strategic initiatives across multiple departments involving internal stakeholders and external customers.
o Document storage and retrieval system implementation (Lexmark),
o Performance Scorecard application to actively monitor performance in several key areas (Clinical team).
o Development of new department (Physician Support).
o Departmental Restructure (Medical Records).
o Dashboard implementation (Hospice).
o Custom document management workflow application (Physician Support).
o Partner invoice automation (Emory University and Emory Midtown).
o Custom physician portal implementation (Physician and Community Partners).
o Revenue cycle improvement (Billing and Finance).
Management roles and responsibilities for not-for-profit home healthcare and hospice organization with $59 million annual revenue. Managed revenue cycle and document management departments with responsibilities including employee training, procedure design, documentation and implementation, process improvement and revenue cycle analysis and administration.
· Instrumental in design, creation and implementation of updated patient supply ordering system resulting in an annual expense reduction of $300k and a cost per visit reduction of 25%. Trained staff and developed new hire orientation.
· Initiated transition to a new ambulance transport company resulting in an annual savings of 15% and streamlining the billing and reimbursement process.
· Reorganized health information management department and implemented process improvements resulting in reductions of outstanding physician documents by 50%, Medicare claims holding by 25% and days outstanding by 35%.
Financial manager and department supervisor for not-for-profit home healthcare and hospice organization with $12 million annual revenue. Responsible for employee and departmental management, revenue cycle analysis, process improvement and project management.
Staff accountant for not-for-profit skilled nursing facility with $14 million annual revenue. Responsible for month-end reconciliation and close, patient financial management, regulatory financial reporting, billing, collections, accounts receivable and reimbursement, bad debt reduction, process improvement and employee training.
Performed multiple roles to include medical assistant to orthopedic surgeons, business office coordinator for 3600 patient accounts, certified athletic trainer and certified neuromuscular therapist for physical therapy department, certified medical coder for ambulatory surgery center, transcriptionist for orthopedic practice, billing, collections, accounts receivable and accounts payable for surgery center, and employee training in each of these areas.
· Restructured departments resulting in reduction of bad debt by 50% while maintaining a 95% collection rate.
Project Management Professional (PMP)