Sha’Ron Elliott
Atlanta
Summary
Operations and logistics leader with 10+ years of progressive experience in delivery management, warehouse operations, and cross-functional leadership within large-scale retail environments. Proven record of improving performance metrics, driving customer satisfaction, and building high-performing teams. Adept at managing Final Mile operations, optimizing processes, and collaborating with 3PL partners to achieve business goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Market Delivery Manager
Lowe's Home Improvement
06.2020 - Current
- Direct daily operations of a Final Mile delivery/cross-dock facility servicing 22 retail stores and online customers.
- Lead a team of 36 associates and coordinate with HR, AP, market store teams, and 3PL partners to ensure service excellence.
- Consistently achieved an average customer survey score of 86, surpassing company benchmarks.
- Mentored and promoted 4 associates into salaried leadership roles; supported external hires into peer management positions.
- Selected for cross-functional initiatives including The Delivery Council, Network Safety Captain role, launch of Florida’s first ecosystem, and development of the XDT/BDC Ops Tool.
Assistant Location Manager
Lowe's Home Improvement
01.2019 - 06.2020
- Managed customer satisfaction for Final Mile deliveries through 3PL partners across retail and online channels.
- Supervised a team of salaried managers and hourly administrators, providing coaching, performance reviews, and leadership development.
- Oversaw financial planning and discrepancy resolution, ensuring compliance with operational goals.
- Enhanced processes across the CDT/XDT network by collaborating with distribution centers, 3PL partners, and market store teams.
Delivery/Operation's Coach
Lowe's Home Improvement
05.2017 - 01.2019
- Directed delivery and warehouse operations, ensuring accurate receiving, order fulfillment, and truck readiness.
- Increased employee engagement and leadership scores, surpassing company EOS benchmarks.
- Ranked #1 in the XDT/CDT network for KPI metrics, driving performance improvements across operations.
- Trained, hired, and developed warehouse and delivery staff to meet evolving business needs.
Delivery Team Lead
Lowe's Home Improvement
03.2016 - 04.2017
- Oversaw daily delivery operations and customer service, ensuring timely fulfillment of orders using Click, Sterling, and Genesis systems.
- Coordinated truck maintenance and rental management, optimizing operational costs.
- Supported and guided delivery teams to maintain high levels of customer satisfaction.
Education
2010 -
Feather River College
Quincy, CASkills
- Final Mile Delivery & Logistics Management
- Cross-Dock & Warehouse Operations
- 3PL/Vendor Relations
- Budget Oversight & Financial Planning
- Team Leadership & Staff Development
- Process Improvement & Operational Efficiency
- Customer Satisfaction & Retention
- Cross-Functional Collaboration
- Performance Metrics & Reporting
Accomplishments
Lowe's Advanced Leadership Program for Managers
Certification
Emory Executive Education-Goizueta Business School
Timeline
Market Delivery Manager
Lowe's Home Improvement
06.2020 - Current
Assistant Location Manager
Lowe's Home Improvement
01.2019 - 06.2020
Delivery/Operation's Coach
Lowe's Home Improvement
05.2017 - 01.2019
Delivery Team Lead
Lowe's Home Improvement
03.2016 - 04.2017
2010 -
Feather River College