Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sha’Ron Elliott

Atlanta

Summary

Operations and logistics leader with 10+ years of progressive experience in delivery management, warehouse operations, and cross-functional leadership within large-scale retail environments. Proven record of improving performance metrics, driving customer satisfaction, and building high-performing teams. Adept at managing Final Mile operations, optimizing processes, and collaborating with 3PL partners to achieve business goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Market Delivery Manager

Lowe's Home Improvement
06.2020 - Current
  • Direct daily operations of a Final Mile delivery/cross-dock facility servicing 22 retail stores and online customers.
  • Lead a team of 36 associates and coordinate with HR, AP, market store teams, and 3PL partners to ensure service excellence.
  • Consistently achieved an average customer survey score of 86, surpassing company benchmarks.
  • Mentored and promoted 4 associates into salaried leadership roles; supported external hires into peer management positions.
  • Selected for cross-functional initiatives including The Delivery Council, Network Safety Captain role, launch of Florida’s first ecosystem, and development of the XDT/BDC Ops Tool.

Assistant Location Manager

Lowe's Home Improvement
01.2019 - 06.2020
  • Managed customer satisfaction for Final Mile deliveries through 3PL partners across retail and online channels.
  • Supervised a team of salaried managers and hourly administrators, providing coaching, performance reviews, and leadership development.
  • Oversaw financial planning and discrepancy resolution, ensuring compliance with operational goals.
  • Enhanced processes across the CDT/XDT network by collaborating with distribution centers, 3PL partners, and market store teams.

Delivery/Operation's Coach

Lowe's Home Improvement
05.2017 - 01.2019
  • Directed delivery and warehouse operations, ensuring accurate receiving, order fulfillment, and truck readiness.
  • Increased employee engagement and leadership scores, surpassing company EOS benchmarks.
  • Ranked #1 in the XDT/CDT network for KPI metrics, driving performance improvements across operations.
  • Trained, hired, and developed warehouse and delivery staff to meet evolving business needs.

Delivery Team Lead

Lowe's Home Improvement
03.2016 - 04.2017
  • Oversaw daily delivery operations and customer service, ensuring timely fulfillment of orders using Click, Sterling, and Genesis systems.
  • Coordinated truck maintenance and rental management, optimizing operational costs.
  • Supported and guided delivery teams to maintain high levels of customer satisfaction.

Education

2010 -

Feather River College
Quincy, CA

Skills

  • Final Mile Delivery & Logistics Management
  • Cross-Dock & Warehouse Operations
  • 3PL/Vendor Relations
  • Budget Oversight & Financial Planning
  • Team Leadership & Staff Development
  • Process Improvement & Operational Efficiency
  • Customer Satisfaction & Retention
  • Cross-Functional Collaboration
  • Performance Metrics & Reporting

Accomplishments

    Lowe's Advanced Leadership Program for Managers

Certification

Emory Executive Education-Goizueta Business School

Timeline

Market Delivery Manager

Lowe's Home Improvement
06.2020 - Current

Assistant Location Manager

Lowe's Home Improvement
01.2019 - 06.2020

Delivery/Operation's Coach

Lowe's Home Improvement
05.2017 - 01.2019

Delivery Team Lead

Lowe's Home Improvement
03.2016 - 04.2017

2010 -

Feather River College

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Sha’Ron Elliott