Sharon Flanagan
Hiram
Summary
Dynamic Executive Director with a proven track record at Mainstay Senior Living, excelling in budget management and operational strategy. Expert in staff recruitment and resident assessment, fostering exceptional care and satisfaction. Recognized for enhancing service delivery and achieving regulatory compliance, while building strong relationships with families and residents.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Executive Director
Mainstay Senior Living-Azalea Gardens Mableton
Austell
02.2023 - Current
- Directed operational strategies for senior living community services and programs. Involved with Sales and the move-in process (assessments, paperwork gathering, and lease signing).
- Managed budget allocations for facility improvements and resident activities.
- Oversaw recruitment and training of staff to enhance service delivery quality.
- Coordinated with local agencies to secure resources for resident support services.
- Implemented staff performance evaluations to maintain high service standards.
- Fostered partnerships with families to enhance communication and satisfaction levels.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Oversaw day-to-day administrative tasks related to personnel files or payroll processing.
Executive Director/General Manager
Canopy Senior Living/Bethel Gardens
Powder Springs
02.2019 - 10.2022
- Manage the overall community. Oversee monthly billing of community invoices and residents monthly billing. Manage the schedule for all departments. I manage sales for the building. Manage the assessments and the move-in process for the community. Manage residents and families concerns in a timely manner. On call. Oversee the budget for the community. I have my certification to manage an Assisted Living Community/Personal Care Home. My correct email address is : sharonflanagan301@yahoo.com if interested.
Assisted Living Director
Dogwood Forest
Acworth
02.2018 - 02.2021
- Acworth, GA Directed daily operations at community caring for more than 60 Assisted Living Director individuals.
- 02/2018 - Current Participated in Daily stand-up meetings with department heads to discuss census information, admissions and discharges for residents.
- Coordinated delivery of exceptional resident care by evaluating workflows and facilitating positive changes.
- Supervised team of direct care support staff.
- Participate in Monthly MOD rotation.
- Assist ED when needed.
- Monthly staff scheduling.
- Responds promptly to residents/families complaints/concerns.
- Conduct assessments on new admissions and current residents.
Executive Director of Township
Aspen Village Lost Mountain
Dallas
01.2017 - 01.2018
- Referral networks and resources.
- 01/2017 - 01/2018 Established excellent relationships with residents and family members by proactively identifying problems and acting appropriately to garner resident engagement and satisfaction.
- Partnered with CRD to assess competition and plan sales and business development initiatives.
- Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
- Managed daily operations of 48-bed assisted living community.
- Participate in MOD rotation.
- Worked closely with the GM with the budget and billing.
Health Wellness Director
Aspen Village Lost Mountain
Dallas
11.2016 - 01.2017
- Coaching and mentoring to improve job efficiency.
- 11/2016 - 01/2017 Established excellent relationships with residents and family members by proactively identifying problems and acting appropriately to garner residents engagement and satisfaction.
- Consult with and monitor services of the community pharmacy.
- Participate in MOD rotation.
- Work closely with the CRD on potential prospects for the community.
- Conduct monthly and semi-annually assessment on all residents in the community.
Resident Service Director
Atria Senior Living Inc
03.2013 - 09.2016
- Determine level of assistance needed.
- 03/2013 - 09/2016 Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition to new living environment.
- Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
- Participate in MOD rotation.
- Achieved regulatory compliance with no adverse audit findings.
- Supervised direct care staff at delivering consistent coaching and mentoring to improve job efficiency.
Resident Manager
MORROW COMPANIES
Tuscaloosa
01.2010 - 01.2013
- The duties include accounting, yearly resident recertification, monthly activities, and corresponding with several Home Health and Hospice Agencies.
- Directed collection of more than $40,000 in monthly income with consistently high payment rates.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Assisted Living Coordinator
SUNRISE ASSISTED LIVING
Atlanta
01.2005 - 01.2007
- Atlanta, This management position included preparing AL staff schedule.
- Assisted Living Coordinator Participate in daily shift change meeting.
- 01/2005 - 01/2007 Reported resident change in condition to the HCC.
- Updated resident's plan of care on monthly basis.
- Responds to resident/family complaints/concerns in a timely manner.
Resident Care Director
Carestone at Mifflin Chase
01.1999 - 01.2005
- At delivering consist coaching and mentoring to improve job efficiency.
- Achieved regulatory compliance with no adverse audit findings.
- Developed and deepened relationships with residents and fellow staff.
Head Supervisor
MEDICAL NURSING, DCH HOSPITAL
Tuscaloosa
01.1990 - 01.1999
- Responsible for quality patient care.
- Tuscaloosa, AL Also provided family support when needed.
- C.N Responsibilities for this nursing school rotation included assisting with dispensing, patient plan of care, daily patient care, and other duties as assigned.
Education
Diploma -
Shelton State Community College
Tuscaloosa, AL01.1999
Diploma -
National Career College
Tuscaloosa, AL01.1987
Diploma -
Hale County High School
Moundville, AL01.1982
Skills
- STAFF SCHEDULING
- RESIDENT ASSESSMENT
- DIRECT RESIDENT CARE
- Accounting
- INJURY PREVENTION
- CARE PLANNING
- FAMILY/RESIDENT SUPPORT
- BUDGETS (P&L)
- Assisted Living
- Nursing
- Medication Administration
- Recruiting
- Operational strategy
- Budget management
- Staff recruitment
- Sales management
- Customer service
- Regulatory compliance
Certification
- First Aid Certification
- CPR Certification
- Assisted Living Community Administrator-ALCA000315 December 2021
- Personal Care Home Administrator-PCHA-000029 December 2021
Assessments
- Work Style: Reliability — Proficient June 2020 Tendency to be dependable and come to work Full results: Proficient
- Supervisory Skills: Motivating & Assessing Employees — Completed May 2020 Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Completed
- General Manager (Hospitality) — Familiar May 2020 Solving group scheduling problems and reading and interpreting P&L statements Full results: Familiar
Timeline
Executive Director
Mainstay Senior Living-Azalea Gardens Mableton
02.2023 - Current
Executive Director/General Manager
Canopy Senior Living/Bethel Gardens
02.2019 - 10.2022
Assisted Living Director
Dogwood Forest
02.2018 - 02.2021
Executive Director of Township
Aspen Village Lost Mountain
01.2017 - 01.2018
Health Wellness Director
Aspen Village Lost Mountain
11.2016 - 01.2017
Resident Service Director
Atria Senior Living Inc
03.2013 - 09.2016
Resident Manager
MORROW COMPANIES
01.2010 - 01.2013
Assisted Living Coordinator
SUNRISE ASSISTED LIVING
01.2005 - 01.2007
Resident Care Director
Carestone at Mifflin Chase
01.1999 - 01.2005
Head Supervisor
MEDICAL NURSING, DCH HOSPITAL
01.1990 - 01.1999
Diploma -
Shelton State Community College
Diploma -
National Career College
Diploma -
Hale County High School
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