Sharon Ross
Covington
Summary
Customer-focused professional skilled in service delivery and multitasking. Committed to building relationships that enhance profitability and drive results. Delivers quality service to ensure customer satisfaction and support organizational goals. Strong communicator with a proactive approach and a solid work ethic.
Overview
25
25
years of professional experience
Work History
Branch Administrator
Medline Industries, L.P.
11.2016 - 06.2025
- New hire orientation and onboarding of all new hires
- Weekly payroll timecard processing and approval
- Resolved employee pay issues to ensure timely and accurate compensation
- Processing of leave of absence and return to work for team members
- Verified I9 documents for employee eligibility
- Set up computer safety tests for new employees to ensure compliance with safety standards
- Processing of all termination notices, removal of terminated employee from systems
- Creation of purchase orders and processing of invoices
- Coordinated departmental functions and team-building events to enhance employee engagement
Invoicing Specialist
Toyota Forklifts of Atlanta
07.2015 - 11.2016
- Oversaw customer billing, generated invoices, and facilitated payment processing.
- Processed customer credit memos to ensure accurate and timely billing.
- Managed high volume of customer calls to address inquiries and resolve issues.
Property Verification Specialist
Ross Property Services (Sole Proprietor)
05.2000 - 07.2015
- Conducted property inspections, delivering accurate and timely reports to inform stakeholders
- Provided independent contractor services in mortgage industry, performing occupancy verification and conducting delinquency interviews
- Facilitated customers in achieving and maintaining industry-leading customer service ratings through proactive support
- Effectively managed a high volume of inbound and outbound customer calls
Education
Some College (No Degree) -
Clayton State University
Morrow, GASkills
- SAP experience
- Data management
- Microsoft Office
- Windows expertise
- Zendesk
- Customer service excellence
- Complaint resolution
- New hire training
- Data entry accuracy
- Task prioritization
- Multitasking
- Team collaboration
- Verbal communication
- Active listening
- Work attitude
Timeline
Branch Administrator
Medline Industries, L.P.
11.2016 - 06.2025
Invoicing Specialist
Toyota Forklifts of Atlanta
07.2015 - 11.2016
Property Verification Specialist
Ross Property Services (Sole Proprietor)
05.2000 - 07.2015
Some College (No Degree) -
Clayton State University