Sharon Rouse
Atlanta
Summary
Experienced professional seeking a part-time role in data entry, customer service, or consumer insights where I can leverage my strong organizational skills, attention to detail, and customer-focused approach to support business operations and enhance consumer satisfaction.
Experienced with strategic planning, team leadership, and operational management. Utilizes comprehensive business acumen to drive efficiency and innovation. Track record of fostering collaborative environments and achieving high-impact results.
Professional business leader prepared for challenges of Senior Manager role. Combines deep understanding of business operations with commitment to driving team success and achieving significant results. Renowned for adaptability in dynamic environments and collaborative approach to problem-solving, leveraging keen analytical and decision-making skills.
Overview
21
21
years of professional experience
Work History
Consumer Satisfaction Sr. Manager
Georgia Pacific
01.2019 - Current
- Developed and managed a social listening team, integrating consumer sentiment with the voice of the process and the voice of the customer to enhance overall understanding of customer needs. By actively collaborating with manufacturing operations and business units, I helped drive informed decision-making and the prioritization of strategic initiatives designed to elevate consumer experience.
- Managed the consumer satisfaction team, overseeing customer feedback collection and data reporting.
- Analyzed consumer data to identify trends and recommend improvements in products and services.
- Collaborated cross-functionally to improve customer service response and overall consumer experience.
- Maintained consistent high customer satisfaction through active listening and fast response to concerns.
- Developed systems to track and communicate consumer sentiment and quality issues efficiently.
Supplier Quality, Sr. Manager
Georgia Pacific
01.2010 - 01.2019
- Led quality assurance and data tracking efforts, ensuring compliance with regulatory and company standards.
- Created and maintained detailed databases to support quality and compliance monitoring.
- Coordinated with suppliers and internal teams to resolve quality issues based on data insights.
- Delivered clear reports on product quality and performance trends to business partners.
Quality Assurance Manager
Graham-Field
01.2005 - 01.2010
- Managed supplier quality data and audit records for medical devices.
- Conducted detailed data reviews and follow-ups to ensure regulatory compliance.
- Supported corrective actions by investigating data trends and reporting findings.
Education
Bachelor of Science - Engineering
University of South Florida
Skills
- Data Entry & Management: Experienced in accurately entering, maintaining, and analyzing large data sets
- Customer Service: Strong focus on understanding and resolving customer concerns with empathy and professionalism
- Consumer Insights: Skilled at interpreting customer feedback and market data to drive improvements
- Communication: Effective communicator with experience liaising between teams to share data-driven insights
- Technology: Proficient with Microsoft Access databases, reporting tools, and quality management systems
- Adaptability: Comfortable working in changing environments and prioritizing tasks effectively, ideal for part-time or flexible schedules
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Data-driven decision making
- Documentation and reporting
- Cross-functional communication
Accomplishments
- Reduced departmental labor costs by 15% through improved scheduling and process efficiencies.
- Developed databases that cut processing times in half, improving efficiency.
- Established quality assurance programs that decreased error rates in critical data systems.
- Maintained an 85% customer satisfaction score by consistently improving service quality.
Timeline
Consumer Satisfaction Sr. Manager
Georgia Pacific
01.2019 - Current
Supplier Quality, Sr. Manager
Georgia Pacific
01.2010 - 01.2019
Quality Assurance Manager
Graham-Field
01.2005 - 01.2010
Bachelor of Science - Engineering
University of South Florida
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