Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Scott

Tyrone

Summary

Dynamic retail manager with a proven track record at Ann Taylor Loft, driving revenue growth and enhancing customer satisfaction. Skilled in team leadership and strategic planning, I fostered a high-performance culture, resulting in a Tier One store designation. Committed to staff development and exceptional service delivery, I consistently exceeded business goals.

Overview

39
39
years of professional experience

Work History

Manager

Ann Taylor Loft
04.2021 - Current
  • Grew annual revenue by half a million dollars as manager, beating previous revenue records. As a result the store was elevated to a Tier One store.
  • Hired great talent that consistently scored high on client reviews.
  • Developed a team culture and work environment that retained talent and drove business while making it a fun and caring place to work.
  • Provided on site training in client services, company culture and store management across the district.
  • Filled in as acting Manager for stores in transition.
  • Added floor design ideas to further enhance layout and maintained displays which were often used as an example for other stores to follow.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Culture Captain for district leading regular calls with store managers to review surveys and reinforce company culture.

Co-Manager

Ann Taylor Loft
05.2019 - 04.2021
  • Supported the manager to drive sales, recruit new talent and shape culture.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.

Part Time Manager

Ann Taylor Loft
12.2018 - 05.2019
  • Recruited by company to move with the Manager from the Newnan store to the larger Peachtree City store with the goal of improving customer experience and driving business.
  • Assisted Manager in shaping team culture and driving business.
  • Developed and managed schedules for optimal resource allocation, maximizing overall efficiency.
  • Assisted manager in cultivating a high-performance culture through effective delegation, and coaching.
  • Facilitated conflict resolution between team members when necessary ensuring that disagreements did not negatively impact project timelines or results.
  • Assist manager in improving the client survey scores and increasing the annual revenue.

Sales Associate

Ann Taylor Loft
08.2015 - 04.2018
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Department Manager

J A Shannon
05.1986 - 11.1995
  • Managed the interior design department for the leading Home & Decor store in our region.
  • Increased sales each year during my tenure resulting in the store being expanded to create more space for the department.
  • Increased customer satisfaction driving new foot traffic.
  • Designed store layout and maintained tidiness and desired aesthetic of store.
  • Advised clients on decor design.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.

Education

Bachelor of Arts - Counselling

Belfast Bible College
Belfast, Northern Ireland
05-1995

Skills

  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Goal setting
  • Strategic planning
  • Staff development
  • Customer service
  • Business planning
  • Relationship building

Timeline

Manager

Ann Taylor Loft
04.2021 - Current

Co-Manager

Ann Taylor Loft
05.2019 - 04.2021

Part Time Manager

Ann Taylor Loft
12.2018 - 05.2019

Sales Associate

Ann Taylor Loft
08.2015 - 04.2018

Department Manager

J A Shannon
05.1986 - 11.1995

Bachelor of Arts - Counselling

Belfast Bible College

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Sharon Scott