Summary
Work History
Education
Skills
Accomplishments
Timeline
PREVIOUS EXPREINCED POSITIONS
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Sharon Thornton

Atlanta,Ga

Summary

Versatile team player with over 20 years of extensive experience in high-profile companies, including Hertz, DFACS, State Capitol, GWCC, Walmart, Target, and Amazon. Expertise in customer service and operational efficiency across multiple sectors, including administrative, warehouse, security, restaurant, retail, hospitality, and airport environments.

I have been recognized for strong organizational skills, and a proactive approach to identifying and addressing issues, while optimizing processes to support team objectives. I'm very detail-oriented with exceptional communication and project management abilities, adept at effectively handling multiple tasks, in fast-paced settings to achieve company goals.

Work History

Bartender / Concessions Cashier

Cirque Du Soleil Circus
Atlanta, GA
  • Crafted specialty cocktails on customer preferences.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during nights, and weekends.
  • Operating POS System and Cash Tips
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for next event day.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Prepared popcorn, hotdogs, restocked drinks, nachos, pretzels

Hotel Front Desk Agent

Sonesta Select Hotel
East Point, Georgia
  • DELTA Affiliate Hotel Only
  • Managed check-in and check-out processes efficiently to ensure smooth operations, Processed payments and managed billing inquiries. Collected room deposits, fees, and payments. Cleaned system and ran reports.
  • Greeted guests and addressed inquiries to enhance customer satisfaction, for lobby, Cafe, attractions and entertainments
  • Assisted in resolving guest complaints promptly to uphold positive guest experiences.
  • Collaborated with housekeeping and maintenance to ensure room readiness.
  • Managed a high volume of over 50 incoming calls and emails
  • Dispatched to shuttle drivers and personnel to coordinate timely pickup of DELTA employee's to and from .

Team Lead Trainer

Zaxby's Restaurant
Atlanta, Georgia
  • Trained staff on restaurant policies, procedures, and safety standards.
  • Enhanced team performance by implementing effective training strategies and methods.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Seasonal Cashier

Tj Maxx Dept Store
Atlanta, Georgia
  • Processed customer transactions efficiently using point-of-sale systems with sales, returns and refunds
  • Assisted customers with product inquiries to enhance shopping experience.
  • Implemented strategies to reduce checkout wait times during peak hours.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.

Seasonal Xfinity VIP Box Server/Food and Beverage Cashier

TRUIST Braves Game
Atlanta, Georgia
  • Processed customer transactions accurately and efficiently using point-of-sale systems, to enter orders, process payments and issue receipts.
  • Restocked and organized merchandise in front lanes and VIP Box.
  • Increased sales of promotional upgrades to customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean dining areas for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of food and drink orders.

Kiosk Cashier Ticket Agent

Instaworks Gigs
Atlanta, Georgia
  • Processed customer transactions accurately and efficiently.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Welcomed customers and helped determine their needs.
  • The Stadium People Centennial Park
  • Life Surge Douglasville
  • The Gathering Spot Midtown
  • AMC Movie Theater Alpharetta
  • Georgia World Congress Center
  • The Mansions at Alpharetta Senior Independent Living

Sales Agent

Ashley Furniture
Atlanta, Georgia
  • Assisted customers in selecting furniture that meets their needs and preferences.
  • Demonstrated Mattress and Furniture features and benefits sales and to enhance customer understanding.
  • Processed sales transactions efficiently using point-of-sale systems and contracting sales.
  • Participated in training sessions to develop product knowledge and sales techniques.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Explained features and advantages of obtaining an Ashley Credit Card .
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Built relationships with customers and community to promote long term business growth.

Car Rental Agent

HERTZ / Dollar Thrifty
Atlanta, Georgia
  • Assisted customers in vehicle selection and rental agreements.
  • Processed returns and ensured vehicles met quality standards.
  • Managed inventory of available vehicles and updated booking systems.
  • Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
  • Coordinated logistics, ensuring seamless operations between departments and transportation providers.
  • Dispatched to transporters to move vehicles throughout parking decks into group sections, cleaning/repairs/off lot locations.
  • Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
  • Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.

Brand Ambassador/Yard Specialist/Process Assistant

AMAZON
EastPoint, Georgia
  • Operated switchers to move trailers efficiently.
  • Conducted routine inspections of equipment to ensure operational safety and compliance.
  • Coordinated trailer movements with warehouse staff to optimize loading and unloading processes.
  • Assisted in training new team members on safe yard operations and equipment handling.
  • Dispatched to improve scheduling accuracy, leading to faster response times for loading requests.
  • Ensured safety compliance by conducting regular audits of yard operations and addressing potential hazards promptly.
  • Provided comprehensive training to new hires, enhancing their understanding of company procedures and promoting safe practices in the yard.
  • Facilitated training sessions for new staff on standard operating procedures on TDR
  • Provided support to senior associates in gathering data for daily 900k quota process improvements.
  • Supported the development of training materials for new hires, promoting a smooth onboarding experience for all team members.
  • Demonstrated strong time management skills by consistently meeting deadlines and adjusting workloads as necessary to accommodate shifting priorities.

Aircraft Cabin Cleaner

Ultimate Sky Clean
Atlanta, Georgia
  • Cleaned aircraft interiors to ensure compliance with safety and hygiene standards.
  • Collaborated with team members on cleaning processes and improve turnaround times for flights
  • Conducted pre- and post-flight inspections to identify maintenance needs for cabin cleanliness.
  • Reported discrepancies or issues to management for prompt resolution of cabin concerns.
  • Adapted quickly to changing schedules and special requests from flight crews or management.
  • Complied with company protocols regarding lost-and-found items, ensuring proper documentation and storage procedures were followed.
  • Maximized efficiency by adhering to assigned work schedules and prioritizing tasks based on aircraft turnaround times.
  • Dispatched to base and ground crew from Tower, about flight Arrivals/Departures, on what Terminal door, and record how many crew was available /disabled for next flights

Education

High School Diploma -

Lithonia
05-1992

Apprentice - Cosmetology

NU Juax Design Hair Salon
Decatur, Georgia
1995

Skills

  • Leadership and Initiative organizational skills
  • Strategic planning Customer Service excellence
  • Point of Sale Systems- upselling strategies

Reliability and punctuality transaction accuracy

  • Professionalism and courtesy -Team collaboration attention to detail -Effective communication Complaint Resolution
  • Logistics Support Operations Dispatch Analytical Skills
  • Work Ethic and Integrity -Patience and Empathy Time Management-
  • Dependability in Cash handling/Talley/Deposits
  • Strong multitasking
  • Clear and effective communicator
  • Hospitality Service expertise
  • Conflict Issue resolution
  • Team Builder Leadership

Accomplishments

  • Became an Accredited Mattress Sales Expert for Tempur-Pedic, Sealy and Purple Mattress, with over $550k in Sales at Ashley Furniture placed as "Top 3 Sales Agent" under 5 months
  • Lead Cashier in "Customer Surveys" for Zaxby's store, took Top 3 in District, within 3 months
  • Currently have 1.6 Million views on GOOGLE MAPS, for the Sate of Georgia/Atlanta

Timeline

Bartender / Concessions Cashier

Cirque Du Soleil Circus

Hotel Front Desk Agent

Sonesta Select Hotel

Team Lead Trainer

Zaxby's Restaurant

Seasonal Cashier

Tj Maxx Dept Store

Seasonal Xfinity VIP Box Server/Food and Beverage Cashier

TRUIST Braves Game

Kiosk Cashier Ticket Agent

Instaworks Gigs

Sales Agent

Ashley Furniture

Car Rental Agent

HERTZ / Dollar Thrifty

Brand Ambassador/Yard Specialist/Process Assistant

AMAZON

Aircraft Cabin Cleaner

Ultimate Sky Clean

High School Diploma -

Lithonia

Apprentice - Cosmetology

NU Juax Design Hair Salon

PREVIOUS EXPREINCED POSITIONS

Walmart, Party City, AMAZON, Walgreens, DFACS, State Capitol, GWCC, Baymont Inn, Days Inn, LaQuinta, Taco Bell, Pizza Hut, Dominos, Rodney Scott BBQ, KROGER, Family Dollar, Dollar Tree, RGIS, ISMG, Sealy, Bio-Lab, Dusty's BBQ, TARGET, Westminster, DoorDash, InstaCart, Carter's Baby, Hartsfield-Jackson, Hardees, Mrs. Winner's, Bath Body Works, GIGPRO, TEND, QUICK, SHIFTSMART
Sharon Thornton