SHARON TIA
Customer Service Representative
Fairburn,GA
Summary
Detail-oriented and analytical Computer Science student with a strong foundation in data structures, programming, and problem-solving. Adept at applying technical knowledge to optimize workflows and enhance operational efficiency. Experienced in customer service and inventory management, demonstrating adaptability in fast-paced environments. Passionate about leveraging technology to support aviation operations and business processes. Seeking to contribute analytical and technical skills to Delta’s 2025 Aviation Summer College Internship Program.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
PANG & HAZELTON
Atlanta, GA
05.2022 - Current
- Processed over 70 transactions per shift using an order management system, ensuring smooth and accurate transactions
- Utilized basic computer skills to update inventory records, track orders, and provide customers with accurate information
- Assisted in troubleshooting order discrepancies and system issues, preventing stock errors and improving efficiency
- Maintained digital records to track product availability and ensure seamless order fulfillment
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Food Service Associate
FRESHENS
Atlanta, GA
11.2021 - 04.2022
- Managed inventory tracking using digital systems, ensuring product availability and reducing discrepancies
- Organized order fulfillment through a digital ticketing system, increasing accuracy and reducing delays
- Provided transaction support, including cash handling and digital payment processing, reinforcing attention to detail
- Strengthened problem-solving skills by addressing customer complaints and resolving order issues efficiently
- Helped over 50+ customers complete purchases, and locate items.
Education
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UT 03.2025 - Current
Associate of Science - Computer Science
Georgia Military College
Fairburn, GA 01.2022 - 06.2023
Skills
- Skilled in Microsoft Office Applications
- Programming Languages: Python, Java
- Google Workspace
- Detail-Oriented Data Input
- Customer Service
- Process Quality Evaluation
- Issue Resolution
- Transaction Processing
- Data Analysis
- Order Processing & Inventory Management Systems
- Problem-Solving
- Workflow Optimization (Data Management)
- Active listening
Skills
Microsoft Office (Excel, Word, Outlook), Google Workspace, Data Entry, Troubleshooting, Order Processing, Stock Tracking, Quality Control, Issue Resolution, Transaction Processing, Inquiry Handling, Detail-Oriented, Problem-Solving, Workflow Optimization
Timeline
Bachelor of Science - Computer Science
Western Governors University
03.2025 - Current
Customer Service Representative
PANG & HAZELTON
05.2022 - Current
Associate of Science - Computer Science
Georgia Military College
01.2022 - 06.2023
Food Service Associate
FRESHENS
11.2021 - 04.2022
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