Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Walden

Warner Robins

Summary

Dynamic property management professional with a proven track record at Bright Touch Property Maintenance, excelling in customer relations and operations management. Successfully enhanced tenant satisfaction through effective communication and prompt issue resolution, fostering strong relationships that increased retention rates. Skilled in business management and adept at negotiating contracts to optimize costs.

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving.

Overview

5
5
years of professional experience

Work History

Owner

SnL Property Maintence
02.2025 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Assistant Property Manager

Bright Touch Property Maintence
08.2023 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Processed security deposit refunds.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Escalated major issues to property manager for immediate remediation.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Posted policies and rules in common areas for tenant review.

Property Management Assistant

Walden Construction
03.2020 - 07.2023
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Improved property curb appeal with diligent attention to landscaping and exterior maintenance tasks.

Education

Associate Sectriual And Clerical Science - Secretarical And Clerical Science

Wva Career College
Fairmont, WV
06-1976

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Operations management
  • Business management

Timeline

Owner

SnL Property Maintence
02.2025 - Current

Assistant Property Manager

Bright Touch Property Maintence
08.2023 - Current

Property Management Assistant

Walden Construction
03.2020 - 07.2023

Associate Sectriual And Clerical Science - Secretarical And Clerical Science

Wva Career College

Similar Profiles

CREATE PROFILE
Sharon Walden