Summary
Work History
Education
Skills
Timeline
Generic

Sharonnica Green

Covington,GA

Summary

Detail-oriented Booking Coordinator skilled in managing client bookings and ensuring property availability. Strong communicator adept at assisting clients and optimizing scheduling processes. Committed to maintaining accurate records and enhancing team collaboration to drive operational efficiency.

Work History

Booking Coordinator

CES Realty
  • Managed booking schedules for clients and properties.
  • Coordinated with property owners to ensure availability.
  • Assisted clients with inquiries and reservation confirmations.
  • Maintained accurate records of bookings and transactions.
  • Communicated with team members to optimize booking processes.

Customer Service Representative

Fazes Of X’pression
2015 - 2023
  • Effectively managed high-stress situations, resolving conflicts while maintaining professionalism.
  • Resolved customer complaints with empathy, enhancing loyalty and encouraging repeat business.
  • Efficiently handled escalated calls, achieving satisfactory resolutions for customers and company.
  • Responded to customer inquiries regarding products, services, and company information.
  • Cultivated strong product knowledge to deliver tailored recommendations for individual needs.
  • Developed rapport through active listening, resulting in higher retention rates and positive client feedback.
  • Assisted customers in navigating website and placing online orders, improving user experience.
  • Maintained detailed records of customer interactions, contributing to a comprehensive reference database.

Education

Psychology

Fort Valley State University
Fort Valley, GA

Skills

  • Customer service
  • Time management
  • Scheduling
  • Record keeping
  • Team collaboration
  • Client communication
  • Reservation management
  • Process optimization
  • Attention to detail
  • Problem resolution

Timeline

Psychology

Fort Valley State University

Booking Coordinator

CES Realty

Customer Service Representative

Fazes Of X’pression
2015 - 2023

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Sharonnica Green