Summary
Overview
Work History
Education
Skills
Timeline
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SHARRON WILLIAMS

Eastpoint

Summary

Dynamic Administrative Assistant with proven expertise at UPS Corporate Headquarters, excelling in customer service and data entry. Enhanced team productivity through effective communication and streamlined invoice processing. A dedicated team player skilled in Microsoft Office and event coordination, fostering a positive work environment and maintaining strong client relations.

Overview

25
25
years of professional experience

Work History

Administrative Assistant II

UPS Corporate Headquarters
04.2019 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Invoicing
  • Ordering-Maintained inventory of office supplies and placed orders.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Administrative Assistant

Commerical Custom Concepts-UPS Facilities Departme
01.2000 - 03.2019
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created and closed out workorders.
  • Ordering maintenance supplies and equipment.
  • Invoicing-both suppliers and vendors

Education

BBA - Business Administration

Grand Canyon University
Phoenix, AZ
09-2014

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Filing
  • Dedicated team player
  • Invoice processing
  • Mail handling
  • Microsoft PowerPoint
  • Event coordination
  • Training and coaching

Timeline

Administrative Assistant II

UPS Corporate Headquarters
04.2019 - Current

Administrative Assistant

Commerical Custom Concepts-UPS Facilities Departme
01.2000 - 03.2019

BBA - Business Administration

Grand Canyon University

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SHARRON WILLIAMS