Sharvae Butler
Atlanta,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Coordinator
Omni Hotels & Resorts
02.2024 - Current
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Legal Administrative Assistant
Rebecca K Sapp Law Firm
05.2022 - 01.2024
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Scheduled and coordinated meetings between legal teams and clients.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Planned and organized internal and external events, meetings and conferences.
- Completed data entry of legal documents into electronic filing systems.
Registration Receptionist
Advantage Health Centers
10.2022 - 12.2023
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Resolved customer problems and complaints.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
EVS Supervisor
Henry Ford Hospital
04.2019 - 09.2023
- Managed laundry sorting, washing, drying, and ironing.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH10-2026
High School Diploma -
Martin Luther King Jr Sr High
Detroit, MI06-2011
Timeline
Coordinator
Omni Hotels & Resorts
02.2024 - Current
Registration Receptionist
Advantage Health Centers
10.2022 - 12.2023
Legal Administrative Assistant
Rebecca K Sapp Law Firm
05.2022 - 01.2024
EVS Supervisor
Henry Ford Hospital
04.2019 - 09.2023
Bachelor of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Martin Luther King Jr Sr High