Shashank Urkude
College Park
Summary
Lead a team of professionals in all aspects of hotel operations, ensuring high standards of customer service and satisfaction. Proven ability to manage time effectively and deliver results under pressure. Strong leadership and interpersonal skills contribute to a positive work environment and enhanced team performance.
Overview
10
10
years of professional experience
Work History
Front Office Associate
The Westin Atlanta Airport
Atlanta
07.2023 - Current
- Monitored all guest feedback, ensuring prompt actions and follow-ups.
- Oversaw guest pre-arrival and arrival processes to guarantee flawless service.
- Conducted shift briefings to facilitate smooth operations.
- Managed night audit process for complete accuracy in financial reporting.
- Served as departmental trainer, enhancing staff skills and knowledge.
- Coordinated with security and housekeeping to uphold hygiene and aesthetic standards.
- Achieved Employee of the Month recognition for outstanding performance.
Front Office Executive
Radisson Blu
Nagpur
06.2019 - 09.2022
- Keeping a daily track of Trip advisor ratings and I Prefer loyalty program enrollments.
- Checking cleanliness of the Lobby and public areas, appearance and behavior of Front Desk staffs.
- Checking registration cards for all arrival guests to ensure all details are correct and guest bills on departure.
- Maintaining checklist for all operational procedures including check in, check outs travel desk, concierge and escorting of guests.
- Assisting Front Desk operations during busy times. (Group handling).
- Making training calendar, conducting team briefings and training about SOP’s and emergency procedures.
- Keeping a track of all reservations, cancellations, no-shows and early departures.
- Checking rate variance report, night audit and preparing morning reports for the next day.
- Responsible in driving the team to achieve 2017 I prefer hotel excellence award.
- Appreciated by guest on departure in guest comment card.
- Received Employee of the Month.
Front Office Associate
Sayaji Hotels
India
09.2017 - 03.2019
- Managed floor reception for 240 rooms, ensuring personalized service with dedicated butlers per floor.
- Coordinated housekeeping and food orders, serving as primary contact for guest requests.
- Oversaw guest interactions to address all demands efficiently and effectively.
- Facilitated seamless communication between guests and staff to enhance service quality.
Reservation Associate
Centre Point Hotels
India
09.2015 - 01.2017
- Managed guest reservations using hotel management software efficiently.
- Coordinated with other departments to fulfill special requests for guests.
Education
MBA - Accounting And Finance
Belhaven University
Jackson, Mississippi, MS01-2027
Bachelor of Hotel Management and Catering Technology - Science
RTMNU
Nagpur, India01-2017
Skills
- Opera 5003 (PMS) and Microsoft Office
- Excel and Word
- PowerPoint presentations
- IDS ( Wish express )
- Currently using Galaxy Light speed
Languages
English
Professional
Hindi
Professional
Marathi
Professional
Accomplishments
Employee of the Month Twice
References
References available upon request.
Timeline
Front Office Associate
The Westin Atlanta Airport
07.2023 - Current
Front Office Executive
Radisson Blu
06.2019 - 09.2022
Front Office Associate
Sayaji Hotels
09.2017 - 03.2019
Reservation Associate
Centre Point Hotels
09.2015 - 01.2017
MBA - Accounting And Finance
Belhaven University
Bachelor of Hotel Management and Catering Technology - Science
RTMNU