Shasta Ross
Macon
Summary
Bachelor’s degree + 7 years of Staffing & HR experience with a comprehensive working knowledge of employee relations, performance management, employee development/coaching, compensation practices, employment law and regulatory compliance. Able to thrive in a fast-paced environment, while managing multiple conflicting priorities.
Overview
7
7
years of professional experience
Work History
Client Site Manager
ManpowerGroup
05.2023 - Current
- Enhanced project efficiency by implementing streamlined processes and procedures for site management tasks.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Improved client satisfaction with timely project completion through effective communication and coordination among team members.
- Created weekly and monthly reports and presentations for management team.
- Partner with Senior People Manager, to drive best-in-class programs for warehouse employee experience, setting Manpower apart from others.
- Continuously analyze people data and understand trends to provide proactive engagement opportunities and solutions that support our business objectives, and adherence to policy and cultural values.
- Partnered with the Talent Acquisition team to identify staffing requirements needed to meet the goals and objectives of the organization.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Onsite Manager
EmployBridge
12.2021 - 05.2023
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Serve as HR contact and employee advocate for over 200 associates onsite, offering assistance on daily basis for all HR questions, and concerns (including background checks, new hire orientation, overseeing training, servicing requests, people advocate, morale-boosting activities, and programs).
- Provided strategic HR partnership to assigned client groups in a manufacturing environment to achieve company goals.
- Identified opportunities and assessed improvements to the employee experience and partner with leadership to develop and implement innovative and lasting solutions.
- Coached leaders on complex employee relations matters and collaborated with HR operations to ensure compliance.
- Partnered with the Talent Acquisition team to identify staffing requirements needed to meet the goals and objectives of the organization.
- Traveled as needed to in support of division and other HR projects.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Scheduling Supervisor
Caring Companions
09.2020 - 12.2021
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Onsite Manager
Wagner Staffing
02.2017 - 08.2020
- Developed and updated HR policies and practices to foster a culture of inclusion and positive employee experience.
- Ensured policies, procedures, and employment practices supported the needs of the workforce, organization, and in compliance with all laws and regulations.
- Provided guidance related to policies and procedures to managers and staff members.
- Built strong relationships with senior management and HR Business Partners to enable systematic decision making across the team.
- Received and executed reporting relationship changes and position data update as requested.
- Generated position data reports and analyze data to ensure accuracy related to workflows, incentives and pay data.
- Consulted with field HR and other internal stakeholders to troubleshoot and resolve complex payroll replication errors in SuccessFactors.
- Handled complex, confidential inquiries/requests related to employee data management or other HR functional processes.
- Worked with HR Technology or other HR team members to identify, review, research and correct problems and implement fixes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZCertification - Emergency Medical Services
Faithful Guardian Academy
McDonough, GA02.2024
Skills
- Microsoft Office
- Performance Tracking and Evaluations
- Employee Retention
- Talent Management
- Data Analysis
- Project Management
- Process Improvement
- Budget Development
- HRIS Software
- CRM
- Workday
- ADP
Timeline
Client Site Manager
ManpowerGroup
05.2023 - Current
Onsite Manager
EmployBridge
12.2021 - 05.2023
Scheduling Supervisor
Caring Companions
09.2020 - 12.2021
Onsite Manager
Wagner Staffing
02.2017 - 08.2020
Bachelor of Science - Business Administration
University of Phoenix
Certification - Emergency Medical Services
Faithful Guardian Academy
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