Shatequa Deas
Loganville,MI
Summary
Entry-level ServiceNow Certified System Administrator (CSA) with hands-on experience building and configuring solutions on the Now Platform through the ServiceNow NextGen program. Skilled in workflow automation using Flow Designer, client-side configuration/scripting, and translating business needs into clear, maintainable platform configurations. Brings an innovative, continuous-improvement mindset—curious, coachable, and focused on streamlining processes, improving user experience, and increasing operational visibility through data and analytics. Currently pursuing CAD and CompTIA Security+ to deepen technical capabilities and deliver greater value..
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manufacturing Technician I
Takeda Pharmaceuticals
07.2023 - 09.2025
- Operate and maintain manufacturing equipment in a GMP environment; follow SOPs and documentation standards to support audit-ready compliance.
- Use DeltaV and electronic batch systems (EBM) to monitor processes, capture batch data, and support investigations as needed.
ServiceNow NextGen Externship / Internship
ServiceNow
07.2024 - 09.2024
- Built scoped applications in App Engine using JavaScript by applying platform standards and reuse patterns, improving maintainability.
- Streamlined request routing and approvals by creating and refining Flow Designer automations (tasks, approvals, notifications) across ITSM use cases.
- Enhanced form usability and data quality by implementing Client Scripts and UI Policies, improving validation and the end-user experience.
- Supported secure data exchange by configuring and testing REST/SOAP integrations, reducing manual data entry and rework.
- Supported Incident and Change configurations aligned to ITIL practices by documenting build steps, participating in peer reviews, and assisting with testing/UAT.
Sr. Compensation Analyst
Ricoh USA
10.2022 - 04.2023
- Processed vendor commission payments and reconciliations in SAP; ensured accuracy, compliance, and on-time disbursements.
- Improved payment workflows by identifying discrepancies and partnering with stakeholders to resolve root causes.
Finance Transformations Analyst
Samsara
03.2021 - 06.2022
- Enhanced CRM performance through root-cause analysis and process optimization, improving response times by 15%.
- Configured and tested Salesforce integrations, reducing manual data handling errors by 25% and standardizing CRM practices across teams.
- Improved commission workflows, reducing processing time by 10% while increasing accuracy by 10%.
Education
B.A. - Public Relations
Georgia State University
Atlanta, GA01-2014
Skills
- Flow Designer Automation
- Client Scripts & UI Policies
- Business Rules & Script Includes (Foundational)
- Service Catalog Configuration
- ITSM (Incident/Problem/Change)
- JavaScript/Glide Basics
- REST/SOAP Fundamentals
- Update Sets/Change Tracking
- Troubleshooting & Testing
- Documentation & Requirements Translation
Websites
Certification
- ServiceNow Certified System Administrator (CSA), Active, 01/26/26
- ServiceNow Certified Application Developer (CAD), In progress, 03/26
- ServiceNow CIS – ITSM, Planned
- CompTIA Security+, In progress, 04/26
Timeline
ServiceNow NextGen Externship / Internship
ServiceNow
07.2024 - 09.2024
Manufacturing Technician I
Takeda Pharmaceuticals
07.2023 - 09.2025
Sr. Compensation Analyst
Ricoh USA
10.2022 - 04.2023
Finance Transformations Analyst
Samsara
03.2021 - 06.2022
B.A. - Public Relations
Georgia State University