Shathaddeus Henderson

Wayfair

04.2015 - 07.2025

Provided clerical support to company employees by copying, faxing, and filing documents.
Responded to inquiries from callers seeking information.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Prepared and edited documents to produce precise, accurate and professional communication.
Input data into spreadsheets and databases.
Reviewed files, records and other documents to obtain information to respond to requests.
Edited and proofread documents for accuracy and completeness.
Processed incoming and outgoing mail and packages according to established procedures.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Utilized office management software to record and track customer information.
Coordinated and scheduled meetings and appointments.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Monitored and tracked budgets and expenses.