Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shatia Alexander

Albany

Summary

Compassionate Medical Customer Service Representative known for high productivity and efficient task completion. Possess specialized skills in patient communication, data entry accuracy, and healthcare policy understanding. Excel in empathy, active listening, and problem-solving to enhance patient satisfaction and support team goals.

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

7
7
years of professional experience
2019
2019
years of post-secondary education

Work History

Medical Customer Service Representative

RemX
Albany
01.2021 - 06.2025
  • Assisted patients with inquiries regarding medical services and insurance coverage.
  • Processed patient information using electronic health record systems effectively.
  • Scheduled appointments and coordinated follow-ups for patient care.
  • Educated patients on treatment plans and medication instructions clearly.
  • Managed inbound calls, providing timely responses to customer concerns.

Customer Service Representative

Randstad
Albany
07.2018 - 12.2019
  • Managed customer inquiries through phone and email communication.
  • Resolved product issues with a focus on customer satisfaction.
  • Guided customers in selecting appropriate products and services.
  • Documented customer interactions in the CRM system for tracking.
  • Collaborated with team members to improve service delivery processes.
  • Assisted in resolving escalated customer complaints promptly.
  • Trained new hires on customer service protocols and tools.
  • Maintained knowledge of company products to provide accurate information.

Education

Dougherty High
Albany, GA

Skills

  • Electronic health records
  • Appointment scheduling
  • Insurance coverage knowledge
  • Patient information management
  • Medical terminology
  • Customer service
  • Team collaboration
  • Patient education
  • Attention to detail
  • Adaptability in fast-paced environments
  • Medicare/Medicaid
  • Patient registration
  • Quality assurance monitoring

Timeline

Medical Customer Service Representative

RemX
01.2021 - 06.2025

Customer Service Representative

Randstad
07.2018 - 12.2019

Dougherty High
Shatia Alexander