Shatika Pattillo

· Maintain high standards of cleanliness and safety in accordance with organizational policies.

· Communicate room status, maintenance needs, and guest concerns to management.

· Support new staff by demonstrating cleaning procedures, safety expectations, and workflow processes.

· Manage time and priorities to meet daily operational goals in a fast‑paced environment.

· Performed comprehensive room cleaning and sanitization following hotel quality standards.

· Replenished supplies and amenities to support guest satisfaction.

· Executed laundry tasks and maintained linen quality.

· Reported maintenance issues to ensure timely resolution.

· Operated commercial laundry equipment and ensured high‑quality linen output.

· Organized and distributed linens to support housekeeping operations.

· Trained new staff on laundry procedures and equipment use.

· Maintained safety and cleanliness standards in the laundry area.

· Directed housekeeping operations to maintain high cleanliness and guest satisfaction.

· Trained new employees on safety protocols and cleaning procedures.

· Managed inventory and reduced supply costs through efficient tracking.

· Scheduled staff to ensure adequate coverage during peak hours.

· Implemented cleaning protocols to enhance hygiene and comfort.

· Coordinated laundry services and maintained linen stock.

· Collaborated with team members to meet daily operational goals.

· Managed scheduling and appointments to optimize workflow.

· Improved communication between clients and staff.

· Maintained inventory and supported product ordering.

· Created promotional content for social media to increase customer engagement.

· Handled customer inquiries via phone, email, and chat.

· Created training materials to support onboarding of new representatives.

· Improved processes to reduce response times and increase satisfaction.

· Coached junior team members on resolving complex issues.