Shatoya Lewis
Atlanta
Summary
Customer service professional with extensive experience at StateFarm, specializing in problem-solving and organizational skills. Demonstrated success in processing transactions and ensuring compliance while building strong client relationships. Proficient in Microsoft Office, enhancing documentation review and communication efficiency to deliver exceptional service and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Care Specialist II
StateFarm
Dunwoody
07.2022 - Current
- Interacted with customers, agency partners, and vendors to document conversations on billing and policy changes.
- Researched multiple applications to gather information and notify business partners of status updates.
- Responded to inquiries and processed transactions related to policy changes and outstanding documentation requests.
- Maintained knowledge of procedures and systems while staying updated on technological advancements.
Title/ Closing Coordinator
Servicelink
Remote
03.2021 - 03.2022
- Reviewed daily loan scheduling reports to confirm compliance with state regulations and client instructions.
- Secured clearance on title commitments and obtained lender approval for loan closing documents.
- Communicated professionally and promptly with clients, borrowers, agents, and internal staff.
- Coordinated with peers to verify closing dates, locations, documentation, and funds due at closing.
Customer Service Representative
LendingPoint
Kennesaw
03.2020 - 09.2020
- Delivered exceptional customer service via inbound and outbound calls and written communication.
- Established strong customer connections by addressing inquiries and providing effective solutions.
- Processed ACH and debit card transactions in compliance with federal and state regulations.
- Updated customer information and meticulously recorded interactions, inquiries, complaints, and resolutions.
- Maintained comprehensive knowledge of company products and services to educate customers accurately.
Education
Bachelor of Science - Sociology
Savannah State University
Savannah, GA05.2015
Skills
- Organizational abilities
- Email communication
- Payment processing
- Problem solving
- Customer service excellence
- Customer service
- Data entry
- Punctuality and reliability
- Adaptability and flexibility
- Documentation review
- Microsoft Office proficiency
- Policy analysis
- Transaction processing
Accomplishments
- International Honors Society
References
References available upon request.
Timeline
Customer Care Specialist II
StateFarm
07.2022 - Current
Title/ Closing Coordinator
Servicelink
03.2021 - 03.2022
Customer Service Representative
LendingPoint
03.2020 - 09.2020
Bachelor of Science - Sociology
Savannah State University
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