SHAUNA BATEMAN
Atlanta,GA
Summary
Experienced Front Office Management professional with a proven track record in corporate and healthcare settings, bringing expertise in office operations, patient scheduling, insurance verification, medical billing support, and revenue cycle processes. Licensed Life Insurance Agent skilled in building client relationships and educating individuals on insurance solutions. Proficient in Epic, Cerner, and eClinicalWorks EMR systems, with strong experience collecting co-pays, processing medical insurance, and maintaining HIPAA compliance.
Overview
8
8
years of professional experience
Work History
Case Manager Assistant
Della Info Technologies – Gainwell Tech
Atlanta, GA
10.2025 - 03.2026
- Facilitated communication between clients and healthcare providers, promoting seamless continuity of care.
- Maintained detailed documentation of case notes and client interactions to uphold compliance standards.
- Provided compassionate support to clients, building professional relationships based on trust and understanding.
- Developed and maintained comprehensive case files, ensuring accurate documentation of client progress.
Care Facilitator
Jen Care
Atlanta, GA
03.2025 - 10.2025
- Coordinated patient referrals, facilitating timely access to healthcare services and community resources for improved patient outcomes.
- Served as a liaison between patients, families, and medical staff to maintain open lines of communication and facilitate understanding of complex health issues.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Collaborated with healthcare providers to streamline communication and improve service delivery efficiency.
Medical Office Specialist II
Mercy Care Saint Joseph
Atlanta, GA
08.2019 - 03.2024
- Processed Intake of 50+ patients daily, verifying insurance information and managed appointment workflow to optimize clinic operations.
- Processed insurance claims and ensured accurate billing, enhancing revenue cycle efficiency.
- Managed medical record requests for insurance companies and healthcare providers, ensuring compliance with HIPAA guidelines.
- Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
Patient Access Coordinator
Emory Healthcare
Atlanta, GA
08.2018 - 08.2019
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'Coordinated patient flow and managed high-volume scheduling to optimize patient access and minimize delays.
- Scheduled MRI scans, CT scans, injections, EMGs, X-rays, and follow-up appointments to support continuity of care.
- Supported revenue cycle management efforts through precise coding of services rendered for proper reimbursement from insurers.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
Education
Bachelor of Science - Social Work
Georgia State University
Atlanta, GA05-2027
Diploma - Certified Phlebotomist
Southern Crescent Technical College
Griffin, GA05-2012
Skills
- Licensed Life Insurance Agent
- Referral Coordination
- Front Office Management
- Epic, Cerner & eClinicalWorks (EMR)
- Insurance Verification & Medical Insurance Processing
- HIPAA Compliance
- Patient Relations & Customer Service
- Interpersonal Communication
- Revenue Cycle & Co-Pay Collections
- Microsoft Office Suite
- Communication & Conflict Resolution
- Medical terminology
Timeline
Case Manager Assistant
Della Info Technologies – Gainwell Tech
10.2025 - 03.2026
Care Facilitator
Jen Care
03.2025 - 10.2025
Medical Office Specialist II
Mercy Care Saint Joseph
08.2019 - 03.2024
Patient Access Coordinator
Emory Healthcare
08.2018 - 08.2019
Diploma - Certified Phlebotomist
Southern Crescent Technical College
Bachelor of Science - Social Work
Georgia State University