Shauna Kelly
Hartwell,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
27
27
years of professional experience
Work History
In Home Daycare
Self-employeed
08.2007 - 05.2024
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Responded to inquiries from parents and guardians.
- Encouraged children's emotional and social development.
- Dispensed snacks and meals to children.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Assisted in potty training and toilet hygiene.
Customer Service Representative/Credit
Shaw Industries
01.2002 - 03.2003
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Assist sales staff with questions on transactions and billings.
- Telephone collections of past due accounts.
- Informed customers in regard to their account status and payment options.
- Set up new accounts requesting credit.
Assistant Manager, Timber Ridge Apartments
Pinnacle Management Group
01.1997 - 01.2002
- Responsible for tenant rentals and collections for 101 unit apartment complex.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Early Childhood Education/No Degree
Dalton State College
Dalton, GAHigh School Diploma -
Murray County High School
Chatsworth, GA05-1997
Skills
- Multitasking Abilities
- Adaptability and flexibility
- Schedules and routines
- Friendly and respectful
- Organizational skills
Timeline
In Home Daycare
Self-employeed
08.2007 - 05.2024
Customer Service Representative/Credit
Shaw Industries
01.2002 - 03.2003
Assistant Manager, Timber Ridge Apartments
Pinnacle Management Group
01.1997 - 01.2002
Early Childhood Education/No Degree
Dalton State College
High School Diploma -
Murray County High School
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