Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shauna Sharp

Rome

Summary

Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.

Overview

9
9
years of professional experience

Work History

Shift Manager

Del Taco
09.2024 - 08.2025
  • Supervised daily operations to ensure efficient service and customer satisfaction.
  • Trained and mentored team members to enhance performance and productivity.
  • Implemented inventory management procedures to reduce waste and improve supply accuracy.
  • Coordinated staff schedules to optimize labor costs and meet peak demand periods.
  • Enforced food safety standards, ensuring compliance with health regulations.
  • Resolved customer complaints promptly, enhancing overall dining experience.
  • Monitored cash handling processes, ensuring accuracy in transactions and reporting.
  • Developed training materials for new hires, improving onboarding efficiency and retention.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Patient Safety Sitter

Atrium Health Floyd
03.2023 - 08.2024
  • I sat with patients to help maintain their safety. I assisted with meals, going to the restroom, baths, and kept up with computer education.
  • Monitored patient behavior and safety, ensuring a secure environment during care.
  • Assisted nursing staff with patient needs, enhancing overall workflow efficiency.
  • Documented patient observations accurately to support treatment plans and assessments.
  • Communicated effectively with healthcare team regarding patient status and changes.
  • Implemented safety protocols to minimize risks in high-acuity situations.
  • Facilitated calm interactions between patients and medical personnel to reduce anxiety levels.
  • Trained new sitters on best practices for patient monitoring and communication techniques.
  • Contributed to a positive patient experience through compassionate care and active listening during interactions with patients and their families.
  • Assisted with non-clinical tasks such as room organization and stocking supplies, ensuring a clean and welcoming environment for patients.
  • Assisted in preventing falls and injuries by promptly responding to patient needs and requests for assistance.

Shift Manager

Del Taco
06.2020 - 10.2022
  • I oversaw the restaurant and crew. I maintained good customer service, managed cash flow, and helped with crew morale. I completed inventory daily.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Supervisor

Aramark Berry College
01.2017 - 01.2019
  • I oversaw the food court and managed the crew of four locations. I controlled cash flow, helped keep employee morale raised. Maintained a health score of 100 at all locations.
  • Supervised daily operations ensuring compliance with health and safety standards.
  • Trained new staff on equipment usage and operational procedures.
  • Coordinated schedules to optimize workforce efficiency during peak hours.
  • Implemented inventory management system to track supplies effectively.
  • Conducted regular quality assurance checks to maintain service excellence.
  • Developed training materials enhancing onboarding experience for new employees.
  • Led team meetings to address performance issues and improve morale.
  • Streamlined workflow processes reducing turnaround time for service delivery.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Education

Associates of Science - Education

Georgia Highlands College
Rome, GA
05-2013

Skills

  • Creativity
  • Leadership
  • Organization
  • Problem solving
  • Teamwork
  • Customer Service
  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Punctual and reliable

Timeline

Shift Manager

Del Taco
09.2024 - 08.2025

Patient Safety Sitter

Atrium Health Floyd
03.2023 - 08.2024

Shift Manager

Del Taco
06.2020 - 10.2022

Supervisor

Aramark Berry College
01.2017 - 01.2019

Associates of Science - Education

Georgia Highlands College

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Shauna Sharp