Shaunda Creamer
Bainbridge
Summary
Dynamic and detail-oriented professional with a strong background in customer service and safety management at Hampton Inn & Suites. Proven ability to enhance guest satisfaction through effective communication and efficient operations. Skilled in inventory control and committed to maintaining high cleanliness standards, ensuring a welcoming environment for all guests.
Overview
2025
2025
years of professional experience
Work History
Ride Operator
Arnold Amusements
Deep Clean Housekeeper
Hampton Inn & Suites By Hilton
04.2024 - 12.2024
- Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and guest satisfaction.
- Managed laundry operations, including washing, folding, and organizing linens efficiently.
- Assisted in maintaining inventory of cleaning supplies to ensure availability for daily operations.
- Responded promptly to guest requests for additional amenities or services during stays.
- Collaborated with maintenance team to report issues affecting guest comfort or safety immediately.
- Implemented strategies to streamline cleaning processes, improving overall efficiency in room turnover.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
Cashier
Junior Mall
07.2010 - 08.2010
- Operated cash register accurately to process customer transactions efficiently.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided exceptional service.
- Handled cash, credit, and voucher transactions while ensuring accuracy in each exchange.
Cashier/Deli Attendant
Nic's Quick Stop
10.2023 - 04.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and selection.
- Collaborated with team members to enhance store operations and customer service.
- Monitored inventory levels, restocking items as necessary to maintain availability.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Harvest Worker
Rentz Farm Supply
02.2014 - 12.2016
- Operated harvesting equipment to collect crops efficiently.
- Assisted in sorting and packing harvested produce for distribution.
- Maintained cleanliness and organization of work areas to ensure safety.
- Followed safety protocols while operating machinery during harvest season.
- Monitored crop quality during harvest to ensure adherence to standards.
- Adapted quickly to changing weather conditions impacting harvest schedules.
- Demonstrated flexibility in adapting to changing weather conditions and adjusting work schedules accordingly.
- Reduced crop waste by carefully sorting and handling harvested produce.
- Collaborated with fellow workers to ensure timely completion of seasonal harvests.
- Prepared harvested products for shipment following company protocols and standards for quality control.
- Increased overall farm efficiency with diligent attention to detail during all aspects of the harvest process.
- Identified potential issues affecting crop growth or quality, communicating findings to supervisors.
- Adhered to strict guidelines for proper storage, transportation, and disposal of harvested goods.
- Assisted in maintaining the health of crops through regular inspection and appropriate care.
- Enhanced team productivity by consistently meeting daily harvesting quotas.
Education
Bachelor of Arts - Media And Communications
Post University
Waterbury, CTSkills
- Customer service
- Safety monitoring
- Ride set up
- Ride operations
- Policy compliance
- Safety procedures
- MS outlook
- Operations monitoring
- Emergency procedures
- Equipment inspection
- Equipment maintenance
- Safety management
- Preventive Maintenance
- Code inspections
- Behavior management
- MS Excel
- Hospitality and accommodation
- Operation and control
- Teamwork and collaboration
- Time management
- Customer assistance
- Flexible schedule
- Strong work ethic
- Safety compliance
- Ride loading and unloading
- Cash handling
- Customer service expertise
- Interpersonal communication
- POS systems
- Clerical support
- Microsoft Excel
- Materials distribution
- Ride control operation
- Ticket sales
- Data entry
- Inventory control
- Positive attitude
- Teamwork
- Attention to detail
- Multitasking
- Multitasking Abilities
- Excellent communication
- Reliability
- Organizational skills
- Team collaboration
- Flexibility
- Active listening
- Effective communication
- Adaptability and flexibility
- Physical strength
- Public relations
- Food service
- Interpersonal skills
- Public safety
- Computer literacy
- Risk assessment
- Guest relations
- Professionalism
- Time management abilities
- Continuous improvement
- Physical stamina
- Inventory management
Timeline
Deep Clean Housekeeper
Hampton Inn & Suites By Hilton
04.2024 - 12.2024
Cashier/Deli Attendant
Nic's Quick Stop
10.2023 - 04.2024
Harvest Worker
Rentz Farm Supply
02.2014 - 12.2016
Cashier
Junior Mall
07.2010 - 08.2010
Ride Operator
Arnold Amusements
Bachelor of Arts - Media And Communications
Post University