Ja'Hanna Jones
Albany,GA
Summary
Dynamic and detail-oriented Customer Experience Professional with over two years of frontline service experience in fast-paced environments. Expertise in addressing complex customer needs, employing empathetic problem-solving techniques, and ensuring consistent satisfaction across various communication channels. Recognized for maintaining a calm demeanor under pressure, exceptional multitasking abilities, and a genuine passion for helping others. Committed to delivering excellence and a solutions-focused approach in a remote customer service or call center role.
Overview
3
3
years of professional experience
Work History
Waitress
Sistas Soul Food Kitchen
05.2025 - Current
- Delivered exceptional customer service in high-paced dining environment.
- Managed multiple tables efficiently while ensuring accurate order processing.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new waitstaff on menu items and service protocols.
- Implemented strategies to enhance guest satisfaction through attentive service.
- Handled cash transactions accurately, ensuring proper end-of-shift reconciliation.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Customer Service Associate
Walmart Inc.
08.2022 - 09.2024
- Provided high-quality customer assistance through in-person and phone interactions, resolving product, payment, and account concerns promptly.
- Processed cash, card, and money service transactions with accuracy and professionalism.
- Handled refund and order issues, ensuring customer satisfaction while maintaining company policy compliance.
- Supported online grocery pickup operations, coordinating orders and communicating with customers to ensure seamless service.
- Maintained clean, efficient, and customer-centered work environments while collaborating with team members to achieve store goals.
- Collaborated with team members to ensure optimal inventory levels and product availability.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Maintained detailed record of customer interactions, ensuring accountability and follow-up.
- Streamlined customer service processes to reduce wait times and improve service quality.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - General Studies
Columbus State University
Columbus, GAHigh School Diploma -
Monroe Comprehensive High School
Albany, GA05-2020
Skills
- Customer support expertise
- Call Handling & CRM Systems
- Data Entry & Documentation Accuracy
- Technical problem-solving
- Communication & Interpersonal Skills
- Online Order & Payment Processing
- Complaint Resolution
- Time Management
- Remote Productivity Tools
- Microsoft Office Suite
- Google Workspace
- POS & CRM Systems
- Team collaboration
- Data Entry Platforms
- Remote Collaboration Tools
- Empathetic Communicator
- Reliable work performance
- Efficient in acquiring new skills
- Adaptable in Remote Environments
Timeline
Waitress
Sistas Soul Food Kitchen
05.2025 - Current
Customer Service Associate
Walmart Inc.
08.2022 - 09.2024
Bachelor of Science - General Studies
Columbus State University
High School Diploma -
Monroe Comprehensive High School