Summary
Overview
Work History
Education
Skills
Timeline
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Shauntay Scott

Port Wentworth

Summary

Dynamic professional with a strong background in operations management and staff development, notably at Wingate By Wyndham. Proven ability to enhance guest satisfaction through effective training programs and inventory control. Skilled in optimizing processes and fostering employee relations, ensuring operational efficiency and high-quality service delivery.

Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.

Overview

7
7
years of professional experience

Work History

Assistant General Manager

Wingate By Wyndham
06.2022 - Current
  • Managed daily operations to ensure efficient hotel performance and guest satisfaction.
  • Coordinated staff schedules, enhancing coverage during peak times and optimizing labor resources.
  • Assisted in developing training programs for new employees, improving onboarding effectiveness.
  • Monitored inventory levels and ordered supplies to maintain operational efficiency and service quality.
  • Implemented guest feedback initiatives, resulting in improved customer service protocols and satisfaction ratings.
  • Handled cash accurately and prepared deposits.

Picker

Kohl's
09.2019 - 06.2022
  • Operated handheld scanners to accurately track inventory levels and order fulfillment.
  • Selected and prepared items for shipment according to customer specifications and timelines.
  • Collaborated with team members to optimize picking processes, reducing overall processing time.
  • Maintained cleanliness and organization of work area, ensuring compliance with safety standards.
  • Assisted in training new pickers on operational procedures and best practices for efficiency.

Customer Service Representative

Walmart
05.2018 - 08.2019
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in training new team members on customer service protocols and best practices.
  • Enhanced customer satisfaction by actively listening and addressing concerns promptly.
  • Managed point-of-sale systems efficiently to ensure accurate transactions and inventory updates.

Education

Bachelor's Degree - Criminal Justice

Valdosta State University
Valdosta, GA

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Employee relations
  • Training and development background

Timeline

Assistant General Manager

Wingate By Wyndham
06.2022 - Current

Picker

Kohl's
09.2019 - 06.2022

Customer Service Representative

Walmart
05.2018 - 08.2019

Bachelor's Degree - Criminal Justice

Valdosta State University

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Shauntay Scott