Shaunte' Mitchell
Covington
Summary
Knowledgeable and dedicated leader bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
Work History
Owner
Plated Paradise & Party Rental
12.2024 - Current
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Designed catering menus containing ethnic food options to meet needs of diverse customer base.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
Inside Sales Specialist
Verizon Wireless
01.2022 - Current
- Developed and deepened customer relationships to drive revenue growth.
- Created and updated customer accounts with relevant information.
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Certified Pharmacy Technician
Grady Memorial Hospital
07.2020 - 04.2021
- Reviewed and verified customer information and insurance provider information.
- Counted, measured, and compounded medications following standard procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pharmacy Technician
CVS Healthcare
12.2003 - 11.2014
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Coordinated verification and filling of more than 400 daily prescriptions in high-volume retail pharmacy environment.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH05-2028
Skills
- Customer Relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
Timeline
Owner
Plated Paradise & Party Rental
12.2024 - Current
Inside Sales Specialist
Verizon Wireless
01.2022 - Current
Certified Pharmacy Technician
Grady Memorial Hospital
07.2020 - 04.2021
Pharmacy Technician
CVS Healthcare
12.2003 - 11.2014
Bachelor of Science - Psychology
Southern New Hampshire University
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