Shaunti Kleckley
Decatur
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Edge by KS
06.2023 - 12.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Customer Service Associate Cashier
Sam's Club
02.2022 - 05.2023
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
- Resolved customer complaints in a professional and timely manner, resulting in increased customer loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Miller Grove High School
Lithonia, GASkills
- Communication skills
- Positive attitude
- Problem solving
- Active listening
- Critical thinking
- Time management
- Team collaboration
- Point of sale systems
Certification
CVS Introduction to Customer Service Course
Timeline
Sales Associate
Edge by KS
06.2023 - 12.2024
Customer Service Associate Cashier
Sam's Club
02.2022 - 05.2023
High School Diploma -
Miller Grove High School
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