Shavannie Carter
Lawrenceville
Summary
Experienced Clinical Medical Assistant with 14 years in patient care and healthcare administration. Led teams in medical billing and EMR software utilization while ensuring compliance and enhancing patient outcomes. Managed daily operations coordinating patient access, scheduling, and nursing services to optimize efficiency and support healthcare teams.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
CERTIFIED CLINICAL MEDICAL ASSISTANT-CLINICAL TEAM LEAD
Northside Hospital Diagnostic Clinic
10.2024 - Current
- Lead patient intake, enhancing efficiency for over 100 daily visits, boosting service delivery.
- Coordinate healthcare teams to improve communication, raising patient care satisfaction.
- Coordinated interdisciplinary teams to streamline communication, resulting in a noticeable increase in patient care satisfaction.
- Analyzed patient feedback to implement targeted improvements, leading to marked gains in service quality and patient experience.
- Analyzed patient feedback to implement targeted changes, resulting in notable service quality improvements.
- Orchestrated training sessions for new staff, enhancing team capabilities and ensuring consistent patient care standards.
- Maintain accurate medical records, ensuring regulatory compliance and data reliability.
- Maintained precise medical records, ensuring regulatory compliance and data accuracy to support quality patient care.
- Reviewed operational metrics to identify inefficiencies, implementing solutions that achieved clear improvements in service delivery.
- Reviewed operational metrics to identify inefficiencies, implementing targeted solutions that achieved substantial improvements in service delivery.
- Managed inventory of medical supplies, ensuring availability and compliance with safety standards to support uninterrupted patient care.
- Cultivated a welcoming atmosphere for patients and staff, fostering community ties and enhancing overall morale.
CERTIFIED CLINICAL MEDICAL ASSISTANT
Northside Hospital Diagnostic Clinic
09.2020 - Current
- Lead clinical team, ensuring optimal patient care and swift responses, improving health outcomes.
- Administer medications, monitor reactions, adjust plans, enhancing treatment effectiveness.
- Educate patients and families on care options, fostering compliance and better health management.
- Train new nurses in safety protocols, boosting team efficiency and patient safety.
- Coordinate admissions and discharges, ensuring seamless transitions and accurate documentation.
- Streamlined patient care processes, improving stabilization and reducing wait times for critical interventions.
- Evaluated healthcare needs, developed tailored care plans, and optimized resource allocation for significant improvements in treatment results.
- Mentored new nurses in care standards, fostering a collaborative team environment that enhanced overall efficiency and patient safety.
- Led a clinical team to enhance patient care protocols, significantly improving health outcomes and elevating patient satisfaction scores.
- Evaluated patient health data to develop customized care plans, optimizing resource allocation and driving measurable improvements in treatment effectiveness.
- Coordinated patient admissions and discharges, ensured accurate documentation and seamless transitions to enhance patient satisfaction.
CERTIFIED CLINICAL MEDICAL ASSISTANT / BILLING AND CODING
Longstreet Clinic Ortho
06.2015 - 09.2020
- Billing and coding along with posting payments.
- Assist Doctors, Nurse practitioners, and Physician assistants while they inject or drain a specific body part.
- Patient registration, insurance verifications, putting orders for medication refills, shots records, and sports physical forms.
- Scheduling appointments and working on switch broads using EMR software.
- Checking patients in/out.
- Continually maintain inventory of supplies.
- Patient registration, insurance verifications, putting orders for medication refills, shot records, and sports physical forms.
Education
BACHELOR BUSINESS ADMINISTRATION - HEALTHCARE MANAGEMENT
American Intercontinental University
06.2024 - 03.2026
Associate of Applied Business - HEALTHCARE ADMINISTRATIVE DEGREE
BRYANT & STRATTON COLLEGE
Buffalo, NY 01.2022 - 06.2024
Skills
- Patient Care
- Patient Assessment
- Clinical Procedures
- Medication Administration
- Vital Signs
- Medical Equipment
- Patient Safety
- Patient Care Quality
- Patient Care Coordination
- Patient Engagement
- Patient Advocacy
- Healthcare Documentation
- EMR Software
- EPIC
- Centricity
- Healthcare Compliance
- Quality Assurance
- Billing and Coding
- Insurance Verification
- Phone Triage
- Scheduling Appointments
- Patient Registration
- Sterilization Techniques
- Diagnostic Procedures
- Clinical Operations
- Patient Outcome Tracking
- Quality Improvement
- Healthcare Analytics
- Telehealth Services
- Patient Satisfaction Surveys
- Process Improvement
- Time Management
- Risk Management
- Team Leadership
- Leadership Development
- Conflict Resolution
- Interpersonal Skills
- Healthcare Leadership
- Resource Allocation
- Training Development
- Quality Improvement
- Healthcare Leadership
- Patient Care Quality
- Training Development
- Resource Allocation
Timeline
CERTIFIED CLINICAL MEDICAL ASSISTANT-CLINICAL TEAM LEAD
Northside Hospital Diagnostic Clinic
10.2024 - Current
BACHELOR BUSINESS ADMINISTRATION - HEALTHCARE MANAGEMENT
American Intercontinental University
06.2024 - 03.2026
Associate of Applied Business - HEALTHCARE ADMINISTRATIVE DEGREE
BRYANT & STRATTON COLLEGE
01.2022 - 06.2024
CERTIFIED CLINICAL MEDICAL ASSISTANT
Northside Hospital Diagnostic Clinic
09.2020 - Current
CERTIFIED CLINICAL MEDICAL ASSISTANT / BILLING AND CODING
Longstreet Clinic Ortho
06.2015 - 09.2020