Shavon M Fullington-Goodrich
Atlanta
Summary
Professional in property management with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.
Overview
15
15
years of professional experience
Work History
Property Manager
GSC CORPORATION
11.2019 - Current
- Providing first-class property management services for 270 unit multi-family
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Ensure adherence to owners’ policies and procedures, as well as compliance with codes, regulations and governmental agency directives
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Strong attention to detail while entering rent payments and invoices
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
Accounts Receivable Specialist
Wellstar Medical Center
02.2017 - 09.2019
- Versatile and well-developed actionable understanding with demonstrating knowledge of billing, collections, denial management, contractual provision interpretation and provide/payor appeal requirements
- Maintain a working knowledge and perform assigned duties in compliance of all-departmental billing and follow-up policies, procedures, processes and functions
- Collect and resolve payments from insurance companies by working with assigned payers and utilizing established policies and procedures
- Successfully appeal denied accounts and avoid excessive deferred accounts
- Consistently meet the productivity and quality standards
- Monitor progress for assigned workflow on a daily basis
- Resolve complaints and misunderstandings in a timely and appropriate manner
- Must maintain a proficiency in the application of key automated systems that include: Epic, Emdeon Claims Master
- Maintain Epic assigned workqueues to ensure timely (7 days or as specified) resolution of review requests
- Maintain a working knowledge of WellStar policies and procedures
- Must actively participate and support the efforts of the Revenue Cycle Task Force, Monthly Denials Task Force, Monthly Compliance Coding Partnership as well as other committees as assigned
- Maintain a working knowledge of relevant legal and compliance issues, including but not limited to HIPAA privacy, Fair Debt & Collection Act guidelines, Medicare & Medicaid regulations and reimbursement methodology, as well as state and federal laws
Senior Enrollment Representative
University of Phoenix
07.2012 - 01.2017
- Schedule and conduct one on one and phone interviews with students and potential candidates
- Update database with relevant information
- Respond to student and parent inquiries within 24 hours
- Participate in academic and marketing events on and off campus
- Prepare reports for management and team
- Process applications and submit technical support tickets
- Build schedules and perform weekly class walk through with student
- Develop resolutions to student questions and concerns
Senior Collections Representative
HSBC World Bank
01.2010 - 05.2012
- Provide support and guidance as necessary to new employees
- Answer phone to evaluate present situation and status of every case and suggested proper action to be taken
- Make credit calls to delinquent customers
- Maintain great relationships with clients, debtors, and attorneys
- Payment scheduling and created contacts with sources to locate customers
- Reverse late fees and charge payments
- Document conversations for accurate follow up
- High volume call center environment
Education
High School Diploma - Advanced Studies
Granby High School
Norfolk, VABachelor - Business Management
University of Phoenix
Virginia Beach, VASkills
- Effective Team Leadership
- Efficiency Enhancement
- Administrative support
- Consistent Professional Conduct
- Telephone and email etiquette
- Effective Project Coordination
- Property tours and inspections
- Persistent Negotiator
- Experienced Sales Specialist
- Analytical Decision Maker
- Commitment to Ethical Standards
- Rapid Skill Acquisition
- Advanced Microsoft Office Skills
- Proficient Written and Verbal Communication
- Comprehensive Insight
- Relationship building and rapport
- Policy enforcement
- Contract negotiation
- Occupancy management
Timeline
Property Manager
GSC CORPORATION
11.2019 - Current
Accounts Receivable Specialist
Wellstar Medical Center
02.2017 - 09.2019
Senior Enrollment Representative
University of Phoenix
07.2012 - 01.2017
Senior Collections Representative
HSBC World Bank
01.2010 - 05.2012
Bachelor - Business Management
University of Phoenix
High School Diploma - Advanced Studies
Granby High School
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