Shavonne Thompson
Atlanta
Summary
Experienced and personable bartender with a passion for mixology and exceptional customer service. Skilled in crafting classic and specialty cocktails, handling high-volume environments, and creating a welcoming atmosphere for guests. Strong knowledge of bar operations, cash handling, and inventory management
Overview
4
4
years of professional experience
Work History
Lead Bartender
Pasta Da Pulcinella
01.2023 - 10.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
Bartender
Glenn Hotel
03.2022 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Encore Nightclub
01.2021 - 11.2021
- Streamlined drink preparation processes by maintaining a well-organized workstation with readily accessible tools, glassware, and ingredients.
- Implemented effective time management strategies to prioritize tasks efficiently during peak hours while still meeting customer expectations.
- Proactively monitored patron behavior for signs of intoxication or disorderly conduct, intervening as necessary to maintain a safe environment for all guests.
- Collaborated with fellow bartenders and support staff to maintain a harmonious working environment, promoting teamwork for overall success.
Education
Certification of Completion - Bartending
Atlanta Bartending School
Atlanta, GA06-2016
Skills
- Crafting cocktails and mixed drinks
- Knowledge of beer, wine, and spirits
- Customer service and guest engagement
- Cash handling and POS systems
- Inventory management and stock control
- ServSafe Certified
- Multitasking in fast-paced environments
Timeline
Lead Bartender
Pasta Da Pulcinella
01.2023 - 10.2024
Bartender
Glenn Hotel
03.2022 - 09.2022
Bartender
Encore Nightclub
01.2021 - 11.2021
Certification of Completion - Bartending
Atlanta Bartending School
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